DND Mode on a Grandstream Phone
Learn more about DND mode and how you can enable or disable DND for your Grandstream desk phone.
Written by Val Campos
Updated at May 15th, 2025
When you need to step away from the phone, you can enable DND (Do Not Disturb) Mode. While a phone is on DND, the phone will be showing as Busy. Any calls this phone directly receives (e.g., a coworker calls the phone's extension number) will automatically be sent to voicemail. If this phone rings as part of a call queue, this phone will not ring while the other phones will continue to ring.
To enable DND mode, simply press the DND softkey. If you do see that DND is active, you can disable DND mode by pressing the DND softkey again.
✔ When DND is enabled, the phone will display a large “DO NOT DISTURB” message on the phone to remind users that it is currently on DND.
If you are not sure if DND is enabled, you can check your phone's DND status through the phone's Menu.
To do so…
- Press the OK button.
- In the Menu, navigate to Preferences.
- Use the Do Not Disturb toggle to enable/disable DND mode as needed.