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Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

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  • Employee Log In
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  • Working Remotely
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English (US)
US English (US)
CA French (Canada)
  • Home

Getting Started

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible. We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.


After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

  • Getting Started
    Policies Preparing to Use VoIP Services Billing Basics Register an SMS Campaign Connect Your Device Using Your Phones Web Portals
  • Using Your SpectrumVoIP Services
    Customer Announcements Basic Phone Use The Stratus Platform The Enswitch Platforms SMS Messaging Use Your Fax Service Manage Your Network Equipment
  • Working Remotely
    Relocate Your Phone Use Your Phone Remotely Stratus Working Remotely Enswitch Working Remotely
  • Frequently Asked Questions
    Getting Help Common Equipment and Feature Questions SMS Campaign Registry Billing and Accounting Questions LNP / Porting Telephone Numbers
  • Troubleshooting
    Common VoIP Issues and Solutions Fax Problems Phone Problems Share Your Screen
  • Training Resources
    Web Portal User Guides Phone Video Tutorials Phone Guides Fax Guides Stratus Mobile App Guides ES Mobile App Guides StratusHUB Guides ES Desktop App Guides
+ More

Getting Started

Your roadmap for making sure your services are ready to go!

  • Reference the SpectrumVoIP Status Page
  • The Welcome Email

Policies

  • Is SpectrumVoIP STIR/SHAKEN Compliant?
  • Warranty Coverage Policy
  • Return Policy

Preparing to Use VoIP Services

  • Contact Our Support Team
  • How Do VoIP Phones Work?
  • Analog and VoIP: What's the Difference?
  • Phone Numbers, Lines, Extension Numbers, and Users in VoIP
  • How Can I Order a Phone Number?
  • Recommended Router and Firewall Settings
  • Recommended Cisco Meraki Firewall Settings
  • Recommended Unifi Firewall Settings
  • Using SpectrumVoIP Abroad

Billing Basics

  • Common Billing Questions
  • How Can I Pay My Bill, View Invoices, or Set Up Auto Pay Online?
  • How Will I Receive My Monthly Invoices?

Register an SMS Campaign

  • SMS Campaign Registry FAQ

Connect Your Device

  • Moving Phones - FAQ
  • Set Up a Yealink Phone for the First Time
  • Connect Your Yealink Phone to Wi-Fi
  • Connect a Yealink Cordless Handset to its Base
  • Fanvil V64 and V65 Set Up Guide
  • Connect Your Fanvil Phone to the Internet
  • Connect a Phone to the Wi-Fi of a Connected IO Device

Using Your Phones

Web Portals

  • Which Platform Does My Phone System Use?

Popular Articles

  1. Recommended Router and Firewall Settings
  2. Log Into the Stratus Web Portal
  3. Contact Our Support Team
  4. Download and Access the StratusHUB Desktop App
  5. Phone Numbers for Placing Test Calls
  6. How Can I Pay My Bill, View Invoices, or Set Up Auto Pay Online?
  • Customer Stories
  • Hardware
  • Channel Partners
  • Pricing
  • Blog
  • Contact Us

Main Products

  • Business Phone Software
  • VoIP Features
  • VoIP Integrations
  • Stratus Managed Network
  • AI Business Surveillance
  • Internet

More Products

  • Stratus Web Portal
  • Stratus Fax
  • Emergency Lines
  • Business Texting
  • Business Cellular
  • Business Phone Hardware

Resources

  • About Us
  • FAQ
  • Careers
  • Support
  • Training
  • SpectrumVoIP Store

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