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If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

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Common Equipment and Feature Questions

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible. We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.


After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

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  • Using Your SpectrumVoIP Services
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  • Working Remotely
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  • Frequently Asked Questions
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  • Training Resources
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Common Equipment and Feature Questions

Get answers to questions you may have regarding your SpectrumVoIP services and devices.

  • Return Policy
  • Warranty Coverage Policy
  • How Do VoIP Phones Work?
  • Phone Numbers, Lines, Extension Numbers, and Users in VoIP

Network Setup Help

  • Why is SIP ALG Bad?
  • How to Disable SIP ALG in Ubiquity Unifi
  • Can SpectrumVoIP Phones work in a static network environment?

Phone Numbers and Caller IDs

  • How Can I Order a Phone Number?
  • Avoid Having Your Number Flagged as "Spam Likely"
  • CNAM and Cell Phones
  • Can I Have A Specific Caller ID Number Appear Depending On What Number I Dial?
  • My Phone Number is Being Used for Scam Calls
  • How Can I Check My 911 Registered Address?
  • Troubleshooting SV-ES1 Error for Inbound Calls

Using the Stratus Web Portal

  • How Can I Add Users to My Stratus Account?
  • How Can I Change My Auto Attendant's Greeting?

Using Your Phone

  • Can I do video calls on Stratus, ES1, ES2 with a Yealink T58V, Polycom VVX 1500 or other video phones?
  • How can I reduce audio feedback when using speaker phone?
  • What does the blinking red light mean on my Yealink phone?
  • StratusMobile Compatible Device List
  • What Are My Options for Creating a Directory?
  • Enabling SpectrumVoIP Stratus Mobile app notifications on a Samsung Galaxy Smartwatch
  • Analog and VoIP: What's the Difference?

Accessibility Features

  • Assistive Listening Devices
  • Accessibility Options for Vision Impairments

Phone Issues

  • Warranty Coverage Policy
  • How Can I Report a Device's Technical Issues?
  • Common Reasons Why My Phone Isn't Working
  • My Phone Says "No Service"
  • Remote Desktop Audio Issues
  • StratusMobile Compatible Device List
  • Why Is My Phone Not Ringing?

Dialing Internationally

  • International Rate Deck

Call Forwarding

  • Can we program a button or key stroke to change an answering rule if an office closes early, etc.?
  • Set Up Call Forwarding for Your Holidays

Call Recording

  • Call Recording Policy
  • Call Recording - FAQ
  • How Do I Access Call Recordings?
  • How Much Hard Drive Space Does a Recorded Call Consume?
  • Recordings with Transcriptions

Faxing

  • StratusFAX 2.0 - FAQ

SMS and MMS Messaging

  • Supported MMS File Types

Popular Articles

  1. Recommended Router and Firewall Settings
  2. Log Into the Stratus Web Portal
  3. Contact Our Support Team
  4. Download and Access the StratusHUB Desktop App
  5. Phone Numbers for Placing Test Calls
  6. How Can I Pay My Bill, View Invoices, or Set Up Auto Pay Online?
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Main Products

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