-Our new AI Sentiment & Transcription service for Stratus is now available! Check out this new service with a free 30-day trial.

For $99 per month, your team can gain a deeper understanding of how calls are being handled by reviewing transcripts of call recordings and viewing sentiment scores for calls. With AI-generated summaries for calls, your team can quickly review the most common topics and concerns brought up by callers. All of these great tools can be used through the Call History page of the Stratus web portal. 

Subscribe for AI Sentiment and Transcriptions

To explore if this new service would be beneficial for your company and users, you can start a 30-day trial and test out its features.

1. Click the Subscriptions button at the top-right of your Stratus web portal.
   
2. In the Subscriptions menu, click the Try it Free for 30 Days button.
   
   

   Note: Once you click this button, Stratus will take a few minutes to enable the AI Sentiment and Transcription service for all users on your account. You and your users can check out this new service for 30 days. After 30 days, your bill will be adjusted to include the monthly subscription fee. 

   This service and trial can be cancelled at any time by clicking the Subscriptions button and the Disable button.
   

   To speak with our team about any billing-related concerns, reach out to our Billing team by calling (469) 429-2500 and selecting Option 2 or emailing billing@spectrumvoip.com. 

    

    
3. Wait a few minutes for the subscription to activate.
4. Once the activation is complete, visit the Call History page.
   
5. Click the Columns button and select Sentiment, Closing Sentiment, and Topics. 
    
6. You should now be able to see your call logs listed along with Sentiment Scores and Topics generated from the content of the calls.
   

Review Call Recording Transcripts

Now that the “recordings w/ transcription” setting has been enabled for users or call queues on your account, the calls of those users/call queues will be recorded, and a transcript will be generated from the dialogue that has taken place in the call. 

Open a Call Transcript

You can view the transcript of a recorded call through the Call History page:

1. Navigate to the Call History page.
   
2. Scroll down to the call that was recorded that you would like to review.
   

   Quick Tip: You can use the Call History Filters menu to narrow down your search for the call. 

   

    
3. Click the Listen icon next to the call.
   
   

   ✔ Doing so will pull up the Call Transcript menu for that recording.

   

    

Review a Call Transcript

In the Call Transcript menu, you will be able to listen to the recorded call, view a summary of the call, and review the dialogue that took place in the call. You can also download a CSV spreadsheet of this transcript's logs. 

#	Feature	Description
(1)	Play / Pause Button	Start or pause the playback of this recorded call.
(2)	Playback Bar	View the duration of the call as the call is played.  You will see colored sections that indicate sections where a specific caller was speaking.  You can click on sections of the playback bar to skip ahead to listening to that section of the call. The Transcript section will update to show the dialogue of the speaker in that portion of the call.
(3)	Summary / Topics	In this section, you can select between viewing the call's Summary and Topics:     •  Summary - View a generated description of the conversation that took place between the speakers in this call.      •  Topics - Review the three most important topics discussed in the call.
(4)	Transcript	Review and scroll through the dialogue from each of the speakers in this call. Each section of dialogue will be color-coded to match the color of the sentiment the dialogue was designated.
(5)	Search Box	Type in a word or phrase that you would like to view in the transcript. The Transcript section will update to show the pieces of dialogue that includes the word(s) you searched for.
(6)	Speakers	View the user(s) and caller(s) that participated in the call that was recorded.
(7)	Sentiments	Click a sentiment to hide/show dialogue in the call that was determined to match that sentiment.  For example, to only see dialogue with Positive sentiment, make sure only Positive is selected.
(8)	Download Transcript Button	If you need a copy of this transcript for your records, click the Download Transcript button to download a CSV spreadsheet.  This spread sheet will include the comments made in the conversation, and the timestamps for when each comment was made.