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Stratus Administrators

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible. We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.


After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

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Stratus Administrators

All the tools an Office Manager or Site Manager could ever want.

  • Stratus Admin Web Portal Video Tour
  • Stratus Web Portal Admin User Guide

Call Center Management

  • Monitor and Spy on Calls as a Stratus Admin
  • Audio Monitoring
  • Record Calls as a Stratus User
  • Stratus - Pick Up Other Users' Calls
  • Adjust a Call Center Supervisor's Permissions
  • Custom Call Center Agent Statuses
  • Add Call Disposition Notes
  • Stratus - Utilize Departments as Call Pickup Groups

Manage All Users

  • Reset a User's Stratus Password
  • Send a Welcome Email to a New Stratus User
  • User Scopes for Stratus Users

Voicemail Management

  • Stratus - Change the Voicemail PIN for Users
  • Stratus Voicemail Notifications
  • Voicemail Reminders - Persistent Email Notifications
  • Stratus - The Operator Forward Option for a Mailbox

Business Contacts

  • What Are My Options for Creating a Directory?
  • Stratus – Shared Contacts
  • The Dial-by-Name Directory's Recorded Name

Adjust Your Call Routing

Access Call Recordings

  • Record Calls as a Stratus User
  • Access Call Recordings in Stratus
  • Recordings with Transcriptions
  • Push Call Recordings to a Virtual Drive

Domain Call History

  • Manage the Call History Page
  • Block Numbers Using Your Call History Page
  • Call History Release Reasons
  • Call Flow
  • Add Call Disposition Notes

Call Queues

  • Creating a Call Queue - Quick Start Guide

Auto Attendants

  • Stratus - Set Up and Configure an Auto Attendant
  • How Can I Change My Auto Attendant's Greeting?
  • Auto Attendants - Intro Greetings vs Menu Prompts
  • Auto Attendant Dial Pad Menu Options
  • Auto Attendant Time Out Destination
  • Auto Attendant Settings
  • Stratus – Dial-By-Name Directory

Inventory Management

Music on Hold and Messages

  • Stratus Music on Hold Admin User Guide
  • Add New Music or Messages
  • Inheritance in the Music on Hold Page
  • Re-Order Your Music on Hold
  • Customizable MOH - Messages
  • Text-to-Speech

Conference Bridges

  • Stratus – Conference Bridges Comprehensive Guide
  • Stratus - Conference Bridge Settings
  • View and Manage Conferences in Stratus
  • Join a Conference Hosted by a Conference Bridge
  • Create a Conference Auto Attendant
  • Stratus - Conference Leader Commands

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