If you have assigned groups of users and call queues to different sites, you can add special music on hold songs or messages that should play for particular sites. 

1. Navigate to the Users page of the domain.
2. Go to the Sites tab.
   
   

   Quick Tip: If you cannot find a particular site, check to see if the site has been created for users.
   

   If a Site that has already been created and assigned to a user is not showing, contact our Technical Support team for further troubleshooting help. 

    
3. Make sure the site has all of the users that need to be assigned to it. 
   

   Quick Tip: To assign more users to a site…
   1. On the Users tab, select the users that need to be assigned to the site.
   
   2. Click the Bulk Edit button that appears.
   
   3. Select Site and use the dropdown to select the site to assign these users to.
   
   4. Click the Save button.

    
4. Click the Edit MOH icon next to the site that needs unique music/messages for callers on hold.
   
5. Add music and messages that should play for callers waiting on hold for a user from this site.