Users are Not Searchable by Iris
Learn more about the Announce in Audio Directory setting and review how you can enable it for a user.
Written by Val Campos
Updated at May 15th, 2026
Table of Contents
Many auto attendants may use the Dial-by-Name Directory to allow callers to search for and contact a team member directly. This can also be done within Iris using its Directory feature.
Enable Iris' Directory
If you have not yet enabled Iris' Directory and would like to, you can do so by doing the following:
1. Navigate to the Iris page. 
2. Go to the Settings tab.
3. Scroll down and click the Enable directory tool toggle.
If you are noticing that a particular user is not able to be reached by a caller after they ask for that user by name to Iris, that user's “Announce in Audio Directory” setting may be disabled.
More Info: The “Announce in Audio Directory” setting allows a user to be searchable within audio directories.
These directories include the Dial-by-Name Directory that can be set as an option for an auto attendant and Iris' Directory.
Method 1: Enable this Setting for Multiple Users
If this change needs to be done for multiple users, you can bulk edit those users so that you do not have to adjust this setting for users one-by-one.
- On the Users page, select the users that need this change.
- Click the Bulk Edit button that appeared.
- In the Bulk User Edit menu, scroll down and select Announce in Audio Directory. Make sure its toggle is set to Yes.
- Click the Save button to confirm these changes.
Method 2: Enable the Setting for One User
To re-enable the Announce in Audio Directory setting for a single user, you can do so in the user's Profile Settings.
- Navigate to the Users page.
- Use the search bar to find the user that should be hidden.
- Click the name of the user that Iris is not able to find.
- In the Profile section of the user's settings, go to the Directory Options and select Announce in Audio Directory.
- Scroll down and click the Save button.
