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Log Into the Stratus Web Portal

Are you having trouble logging in? Use this guide to learn how to log in for the first time and reset any forgotten login credentials.

Written by Adrian Angwenyi

Updated at March 13th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

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Get Logged In Login Help Request Your Login Name Reset the Password

During installation, you should have received a login name and password to use for logging into the Stratus web portal.

NOTE: If you have not yet received a login, please contact our support so we can provide you with the necessary information. 

You can also follow the article linked below to learn how you can use Stratus' login page to reset your login credentials:
Forgot Username and Password

 

Get Logged In

To log into the Stratus web portal using your credentials…

  1. Visit www.stratus.spectrumvoip.com. 

    ✓ Visiting this link will pull up Stratus' Login page:

     
  2. In the Login Name box, type your login name.
  3. In the Password box, type your password.
  4. Click Log In.

 


Login Help

If you have forgotten your login name or password for the Stratus web portal, the Login page offers two links for requesting emails to remember a login name or reset a password. 

Request Your Login Name

To find out the login name to use for logging into Stratus…

  1. Click on the Forgot Login Name link.
    mceclip0.png
  2. In the Forgot Login Name menu, type your email address in the Email box.
  3. If known, type your extension number in the Extension field.
  4. Click Send.

    ✓ Clicking Send should send out an email with the login name:
    mceclip1.png

     

Reset the Password

To reset a forgotten password to get logged in again…

  1. Click on the Forgot Password link.
  2. On the Forgot Password menu, type your login name in the Login Name box.
  3. Click Send.

    ✓ Clicking Send should send out a password recovery email that looks similar to this:
    mceclip2.png

     
  4. In the password recovery email, click Reset Password and follow the prompts.
portal login logging in stratus login login name password stratus

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