Call Recording Policy
Learn best practices for documenting and recording conversations with customers.
Written by Adrian Angwenyi
Updated at October 9th, 2024
Overview
Call recordings will only be available to search from within the portal for a maximum of 6 months (180 days).
- CDR’s (Call Data Records) will have the same policy of 6 months to access recordings in the portal.
- This will be automatic and without any charges.
- If the customer needs to access CDRs from month 7 onward, they can simply click on the CDR Archive button in the CALL HISTORY section in Stratus.
Call recordings can still be pushed nightly to the customer for free to their AWS account, Dropbox, or a local FTP server (requires static IP).
NOTE: Please reach out to a member of our technical support team by calling (469) 429-2500 or emailing support@spectrumvoip.com if you wish to set up this type of option.
Storage on our platform for 30 days is still free. This option usually covers 99.99% of our customers' requirements!
- If we are storing within Stratus for more than 30 days, that account will have an additional $2.99 per user charge per month for every additional 30 days of storage.
WARNING: We are not able to single out certain users to have their storage length longer than others.
It is all or none as this is a domain-wide setting.