Enswitch - Forward Calls for Your Extension
Discover how to use call forwarding to reroute calls to a telephone number.
Written by Adrian Angwenyi
Updated at May 17th, 2024
Table of Contents
Forward Your Phone's Calls
In some situations, it may be necessary to forward your extension's calls to a telephone number.
✔ This can be useful for forwarding calls to an answering service or your own cellphone.
To forward your extension's calls to a specific phone number…
- Navigate to Features → Telephone lines.
- Click your 7-digit extension number.
- In the Forward to section, use the All calls, without ringing telephone, to number box to type in the telephone number or extension number that should receive these calls.
- Click the Save button.
- Confirm your forwarding is set correctly by giving yourself a test call.
Remove Call Forwarding for Your Phone
Once you no longer need calls to your extension number forwarded, you can use the Enswitch web portal to disable that forwarding.
- Navigate to Features → Telephone lines.
- Click your 7-digit extension number.
- In the Forward to section, clear the All Calls, without ringing telephone, to number box.
- Click the Save button.
- Confirm your forwarding is now removed by giving yourself a call.