Prerequisites 

There are a few things to be sure of before considering enabling and using the SpectrumVoIPs texting service:

1. The telephone number must have SMS/MMS messaging enabled by our technical support team. 
   

   NOTE: You will need to be the owner of the account to enable the service with our Technical Support team.

    
2. Your business must have a registered SMS Campaign.
   

   WARNING: In order to use SMS/MMS messaging, an SMS Campaign must be created and registered for your organization. 

   To have SMS set up, feel free to contact our technical support team by calling (469) 429-2500 or emailing support@spectrumvoip.com. 

   If you would like to register an SMS campaign yourself or review the information needed for registering an SMS campaign, feel free to read these articles:
   Text with SpectrumVoIP
   SMS Consent and Opt-In Questions
   Privacy Policy | Terms of Service: SpectrumVoIP
   CTIA Messaging Principles and Best Practices 

    
3. The telephone number to be used for texting must be in service with a carrier that SpectrumVoIP partners with that allows SMS/MMS services. 
   

   Note: In some cases, it may be necessary to port a number over to a carrier that allows SMS messaging in your area.

   Carrier availability may be restricted by location.

    
4. Only one number can be used for texting per account. This can be thought of as having "Company X" texting customers instead of each agent.

Send a Text with the SMS Portal

If you have registered an SMS campaign, you can view and send text messages using the Enswitch web portal. 

1. Navigate to Messages → Text messages.
   
2. In the username and password boxes, type your login information for the Enswitch web portal.
   

From the SMS Web App, you can view the SMS messages you have, respond to those SMS messages, or compose a new message.

To compose a text message…

1. In the Compose Message section, use the To box to type in the recipient's telephone number.
2. In the Body box, type out the text that will be sent.
3. If needed, click the Attach button to attach images to the text you are sending. 
   
4. Click the Send button.