Enswitch - Use a Feature Code to Route Calls to a Call Queue
Learn how to create a feature code that will call a call queue when dialed.
Table of Contents
Scope: Enswitch Admins have the ability to add in new feature codes.
Basic Enswitch Users can edit a feature code if they are set as the Owner of a feature code by an Enswitch Admin.
Route Calls to a Call Queue
One way that a call queue can receive calls is through the use of a feature code. As an Enswitch Admin, you can create a feature code that can be used to dial a call queue directly.
✔ Doing this can be a great solution for users that own their own call queues. This can also make it easier for users to transfer calls to a call queue.
To create a new feature code that will route internal calls to a specific call queue…
- Navigate to Features → Feature codes.
- Click the New >> button.
- Fill in the following boxes: (fields marked with * are required)
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* Feature code: This must be a combination of numbers and/or * (for example, *123 or 123).
Quick Tip: The most commonly used feature code for contacting a user is a 3-digit version of that user's 7-digit extension.
For example, user 0125101 may prefer to use 101 as their feature code.
DANGER: Do NOT use a N11 number, such as 911, 211, or 411.
- Description: This text is displayed next to the code in the list of feature codes.
- Owner: This person may edit the feature code even if they are not an administrator.
- Screen calls: When set to Yes, the person answering is asked if they want to accept the call.
- Allow callers to enter this feature code in attendant and IVRs: When set to yes, this feature code can be entered in the auto-attendant and IVR menus.
- Caller name: Allows users on a SIP telephone to see which feature code the call came from. If not set, the caller name supplied by the caller will be used.
- Caller name modifies existing name: Determines whether the caller name setting above replaces the caller name supplied by the caller, prepends to it, or appends to it.
- Music on hold: When selected, users who dialed this code and are on hold will have music played back to them.
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Default destination: Use the drop-down to select Queue.
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Queue: Use the second drop-down that appears to select the name of the call queue.
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* Feature code: This must be a combination of numbers and/or * (for example, *123 or 123).
- Click the Save button.