US English (US)
CA French (Canada)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

  • Home
  • Contact Us
  • Employee Log In
  • Getting Started
  • Using Your SpectrumVoIP Services
  • Working Remotely
  • Frequently Asked Questions
  • Troubleshooting
  • Training Resources
English (US)
US English (US)
CA French (Canada)
  • Home
  • Getting Started
  • Using Your Phones
  • Phone User Guides
  • Fanvil Phone User Guides

Connect Your Fanvil Phone to the Internet

Explore how the different ways your Fanvil phone can be connected to your internet network.

Written by Val Campos

Updated at September 22nd, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

  • Getting Started
    Policies Preparing to Use VoIP Services Billing Basics Register an SMS Campaign Connect Your Device Using Your Phones Web Portals
  • Using Your SpectrumVoIP Services
    Customer Announcements Basic Phone Use The Stratus Platform The Enswitch Platforms SMS Messaging Use Your Fax Service Manage Your Network Equipment
  • Working Remotely
    Relocate Your Phone Use Your Phone Remotely Stratus Working Remotely Enswitch Working Remotely
  • Frequently Asked Questions
    Getting Help Common Equipment and Feature Questions SMS Campaign Registry Billing and Accounting Questions LNP / Porting Telephone Numbers
  • Troubleshooting
    Common VoIP Issues and Solutions Fax Problems Phone Problems Share Your Screen
  • Training Resources
    Web Portal User Guides Phone Video Tutorials Phone Guides Fax Guides Stratus Mobile App Guides ES Mobile App Guides StratusHUB Guides ES Desktop App Guides
+ More

Table of Contents

Connect Your Phone to the Internet Use an Ethernet Connection Use Wi-Fi to Connect Enable Wi-Fi Connect to a Network Use a Daisy Chain Connection

Connect Your Phone to the Internet

To place calls or update itself, the phone will need to be connected to the internet. IP phones, like your Fanvil phone, can receive an internet connection through ethernet, Wi-Fi, and daisy chaining. 

DANGER: After following these steps, do NOT remove the power source (Power Adapter or Ethernet Cable using PoE) from the phone while it updates its firmware and configuration.

 

Use an Ethernet Connection

To connect a phone to the network using ethernet, connect an ethernet (RJ45) cable to the Internet port of the phone and then connect the other end of the cable to a source of internet. 

Quick Tip: The source of internet can be an ethernet port in the wall, router, switch, PC, and even another IP phone. 

 

Use Wi-Fi to Connect

When it is not possible to use ethernet cables to connect a phone to the internet, Wi-Fi can be used on the phones. 

Enable Wi-Fi

  1. Push the Menu softkey and select Basic. 
  2. In the Basic menu, select 9. WLAN.
  3. Use the left or right navigation keys to select Enabled.
  4. Press the OK softkey.

Connect to a Network

Once WLAN, or Wi-Fi, has been enabled on the phone, there will now be more options available in the WLAN menu.

  1. In the WLAN menu, select 4. Available Network.
  2. In the Available Network menu, use the navigational buttons to hover over your network's name and press the Link soft-menu key.

    Quick Tip: If you cannot find your network's name in the list, press the Scan soft-menu key.

     
  3. In the Enter Password prompt, use the dialpad to type in your internet network's password.
  4. If needed, use the 123 softkey to switch input modes.

    Note: The input methods are 123 (numbers only), abc (lower-case letters), ABC (upper-case letters), Abc (mix of capital and lower-case letters), and 2aB (all three). 

    To get the letter you need you will press the associated number until you see that letter pop up. 
       - For example, if your password starts with an uppercase “V”, you will want your input mode to be set to ABC before pressing the number 8 on the dial pad 3 times. 

    For any special characters, you will need to use the * key.

     
  5. Once you have the password typed in, press the OK soft-menu key to connect.

Use a Daisy Chain Connection

Our phones can pass along a network connection to another IP device (such as a computer or another phone) through Daisy Chaining.

Daisy chains are used for connecting devices when there is only one point of connection to the network available. This technique is handy when a router or switch has all of its ports full or a room that is missing an ethernet port in the wall. 

To daisy chain devices together… 

  1. Plug an extra ethernet cable into the PC port of the connected phone.

    Note: The PC port may appear with an icon that looks like a computer instead of saying “PC”.

     
  2. Plug the other end of the cable into the Network port of the second phone.
fanvil fanvil not connected to the internet fanvil has no connection connect phone to the internet ethernet connection wifi connection daisy chain enable wifi on phone scan for networks on phone connect fanvil to wifi wi-fi ethernet

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Host a Conference Call on Your Fanvil Phone
  • Manage Multiple Calls on Your Fanvil Phone
  • Place and Handle Calls on Your Fanvil Phone
  • Fanvil V64 and V65 Set Up Guide
  • Customer Stories
  • Hardware
  • Channel Partners
  • Pricing
  • Blog
  • Contact Us

Main Products

  • Business Phone Software
  • VoIP Features
  • VoIP Integrations
  • Stratus Managed Network
  • AI Business Surveillance
  • Internet

More Products

  • Stratus Web Portal
  • Stratus Fax
  • Emergency Lines
  • Business Texting
  • Business Cellular
  • Business Phone Hardware

Resources

  • About Us
  • FAQ
  • Careers
  • Support
  • Training
  • SpectrumVoIP Store

Connect

  • Facebook Fill 1 Created with Sketch.
  • Twitter Fill 1 Created with Sketch.
  • LinkedIn Group 2 Created with Sketch.
  • YouTube
  • Instagram
  • Pinterest

SpectrumVoIP Status

© SpectrumVoIP™ 2022. All Rights Reserved


Knowledge Base Software powered by Helpjuice

Main — (972) 312-0388 Sales — 866-506-3457 Support — (469) 429-2500 Terms of Service Privacy Policy
Expand