Transfer a Call

While you are handling a call, you may find it necessary to send your caller to a different destination.
There are four different ways you can transfer calls to users:

1. Blind Transferring
2. Consultative (Attended) Transferring
3. Transferring to Voicemail (for internal users)

Perform a Blind Transfer

If you need to transfer call to someone else, you have the option to send the call straight to that other person without speaking to them using a blind transfer.

To perform a blind, or cold, transfer…

1. During an active call, press the Transfer soft key or the Transfer button.
2. Press the Blind soft key.
3. Do one of the following:
   • Dial the phone number or extension number of the person.
   • Select a recent contact from the list.
   • Press Directory and select a contact.
   • Press the BLF or speed dial key for the person.
4. If needed, press Consultative to perform a consultative transfer instead.
5. Press Send.

Perform a Consultative Transfer

If you would like to speak with the person you will be transferring a call to, you can use a consultative transfer. 

To perform a consultative, or attended, transfer…

1. During an active call, press the Transfer soft key or the Transfer button.
2. Do one of the following:
   • Dial the phone number or extension number of the person.
   • Select a recent contact from the list.
   • Press Directory and select a contact.
   • Press the BLF or speed dial key for the person.
3. Press Send.

Transfer to a User's Voicemailbox

During an active call, you can transfer a caller to another user's voicemailbox. This can be useful when you know that user is out of the office, or if the caller only wants to leave that user a voicemail.

To transfer a call to the voicemailbox of an internal user…

1. During an active call, press the Transfer soft key or the Transfer button.
2. Press the Blind soft key.
3. Dial the mailbox code for the other user and press Send.
   • For Stratus users, dial 03 and the extension number of the user.
   • For Enswitch users, dial the feature code associated with the mailbox.
     

     Quick Tip: Most accounts use 1+EXT (e.g., 1103 for dialing extension 103's mailbox) as the code for dialing into the mailboxes of other users. 

     Find Your Mailbox's Dialable Code

     If you are not sure what your mailbox's feature code is, you can check this and the other feature codes you are set as the Owner for by logging into the ES web portal as a basic user.

     To find your mailbox's feature code…

     1. Log into the ES web portal.
     2. Navigate to Features → Feature codes.
     3. Take note of the Feature Code shown that is marked for your extension's Mailbox. 
     

      

      

     Reference the Feature Codes for Your Users as an Admin

     Admins of the ES web portal can check the Feature Codes shown for all of their users using the web portal. 

     To check the feature codes for the whole account…

     1. Log into the ES web portal.
     2. Navigate to Features → Feature codes.
     3. View and take note of the feature codes for your users.
     
     4. If needed, click the Export as .csv button to download this list of feature codes as a spreadsheet that you can keep record of and share with your team.
     

      

      

     If you do not have access to the ES web portal, feel free to contact our technical support team to learn more about the dialable codes you can use. You can also read this article to learn how you can create a code for dialing a mailbox.