Set Up a Call Forward on a Yealink Cordless Handset
If you or an employee needs to step away from your cordless handset but still need to receive calls, you can set a forwarding rule on your handset to route calls to another destination.
Written by Val Campos
Updated at November 28th, 2023
Table of Contents
Call Forwarding
Your Yealink cordless handset will give you three options of forwards to configure to ensure your calls are being answered when your phone is not available to be answered in certain conditions. Setting a forward can be useful when you need your calls to be handled someone instead of having the caller leave a voicemail.
These forwards include…
- An always forward
- A busy forward
- A no answer forward
Always Forward
When an always forward is enabled, the forward will keep being active until disabled. When an unconditional forward is enabled, any calls to your phone will be immediately forwarded to the forward's destination. When your phone should receive calls again, the always forward will need to be disabled.
✔ Setting an always forward can be useful when you need to step away from your phone for a period of time.
Busy Forward
A busy forward is a conditional forward that will only become active when your phone is busy on a call or on Do Not Disturb (DND). This type of forward can be configured and set to be enabled indefinitely.
✔ A busy forward is commonly set up to forward calls to the extension number of a coworker in the same department/role. Busy forwards also commonly route calls to the extension number of an operator or receptionist.
No Answer Forward
A no answer forward is a conditional forward that will only become active when your phone is not answered in time. This type of forward can be configured and set to be enabled indefinitely.
✔ A lot of people will have a no answer forward set to forward unanswered calls to their cellphone number.
Set Up a Call Forward
Your Yealink phone will give you three options of forwards to configure to ensure your calls are being answered when your phone is not available to be answered in certain conditions.
1. Press the OK button to access the Main Menu.
2. In the Main Menu, select Call Features → Call Forward.
3. In the Call Forward menu, select your extension number.
4. Select the type of forward that is active and needs to be disabled.
5. Use the left and right navigational button to select either Enabled or Disabled.
6. Press the OK button or the Save softkey to confirm the change.