On the Chat tab, chat and SMS messages can be sent and reviewed for your extension number.

On the Chat and SMS page, you can also view conversations you have started. 

While viewing an existing conversation, you can tap the Options icon to view additional options for managing the conversation, such as…

• Add to Contact - If this phone number is not yet added to a contact, tap this option to create a contact for this person.
• View Contact - If you have a contact for this person, view their contact's information. 
• View Participants - View the people that have been added to this group conversation. 
• Add Participants - Add more people to the conversation
• Turn off Notifications - Mute this conversation by turning off notifications. Later, the notifications can be turned back on.
• Change Conversation Name - For a group conversation, update the name of the conversation to more easily find this conversation later.
• Call - For a conversation with a single person, place a call to this person. 
• Delete Conversation - Delete the conversation for yourself. 

Start a New Conversation

1. Tap the New button.
2. In the New Conversation menu, do one of the following:
   • If you are starting an internal chat, select the coworker(s) to send the chat to.
     
   • If you are sending an SMS message, type the phone number to send the text to in the Search bar. 
     
3. In the message box, type the message you wish to send. 
   
4. If you are sending an SMS message and need to change the phone number to appear as, tap the Send SMS using dropdown and select the phone number to appear as.
   
5. When the message is ready, tap the Send button.

Once the conversation is started, you can continue sending more messages and wait for their replies.

After starting a new conversation, you can send text, emojis, and media files to the other participant. The emojis and other text options you can use will depend on your device. 

Send a Media File

If you need to send a photo or a document to a conversation, do the following:

1. While viewing a conversation, touch the Attachment icon.
2. Select from the following options:
   
   
   • Image from Camera - Take a photo or record a video to send using your mobile device.
   • Image from Photo Library - Select an existing photo or video from your mobile device's Gallery.
   • Pick a Document - Select a document stored in the Files of your mobile device.
3. If you selected an image to be sent, you can use a menu to adjust the orientation of the image. 
   If the image is ready to be sent, tap Choose.
   
4. In the Send this attachment? confirmation menu, tap the Send button.
   
   

   ✔ Once you tap Send, you should see the image sent and listed in the conversation.

   

    

Delete a Conversation

When a conversation is no longer needed, you can delete the conversation to clean up the Chat tab of your StratusHUB app. 

1. Tap the conversation you would like to delete. 
   
2. In the conversation, tap the Options icon. 
3. Select Delete Conversation.
   

Add a Contact from a Conversation

If you have sent or received messages from somebody that you have not added a contact for, you can add a contact for them using their existing conversation on the Chat tab. 

1. Tap the conversation you have started with the phone number that does not yet have a contact. 
   
2. In the conversation, tap the Options icon. 
3. Select Add to Contact.
   
4. In the Create new contact menu, input their name, any other contact numbers, and their email address if needed. 
   
5. Tap the Save button.