US English (US)
CA French (Canada)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

  • Home
  • Contact Us
  • Employee Log In
  • Getting Started
  • Using Your SpectrumVoIP Services
  • Working Remotely
  • Frequently Asked Questions
  • Troubleshooting
  • Training Resources
English (US)
US English (US)
CA French (Canada)
  • Home
  • Using Your SpectrumVoIP Services
  • The Stratus Platform
  • Apps and Chrome Extensions
  • Stratus Web Apps
  • StratusWEB PHONE

Access and Set Up StratusWEB PHONE

Discover how you can access StratusWEB PHONE so that you can answer and handle calls from your PC's browser.

Written by Val Campos

Updated at December 9th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

  • Getting Started
    Policies Preparing to Use VoIP Services Billing Basics Register an SMS Campaign Connect Your Device Using Your Phones Web Portals
  • Using Your SpectrumVoIP Services
    Customer Announcements Basic Phone Use The Stratus Platform The Enswitch Platforms SMS Messaging Use Your Fax Service Manage Your Network Equipment
  • Working Remotely
    Relocate Your Phone Use Your Phone Remotely Stratus Working Remotely Enswitch Working Remotely
  • Frequently Asked Questions
    Getting Help Common Equipment and Feature Questions SMS Campaign Registry Billing and Accounting Questions LNP / Porting Telephone Numbers
  • Troubleshooting
    Common VoIP Issues and Solutions Fax Problems Phone Problems Share Your Screen
  • Training Resources
    Web Portal User Guides Phone Video Tutorials Phone Guides Fax Guides Stratus Mobile App Guides ES Mobile App Guides StratusHUB Guides ES Desktop App Guides
+ More

Table of Contents

Getting Started Grant Permission to the Microphone Select Audio Devices Allow Browser Notifications Allow Your Web Phone to Ring

Note: The StratusWEB PHONE is not downloadable, it is only accessible through a web browser.

StratusWEB PHONE will only work in browsers that support WebRTC functionality. SpectrumVoIP recommends using the Google Chrome browser. 

 

Getting Started

StratusWEB PHONE is a browser-based softphone that utilizes the WebRTC standard. This softphone requires no additional software installation. This web phone uses the same login credentials used to log into your Stratus web portal.

StratusWEB PHONE can be accessed by directly navigating to https://stratus.spectrumvoip.com/webphone.
It can also be accessed by clicking Apps on the top left and selecting StratusWEB PHONE from the dropdown like so:

Grant Permission to the Microphone

When first launching StratusWEB PHONE, the browser will prompt you to grant access to the microphone. 

mceclip0.png

Note: This prompt will look different based on the browser being used as the prompt is generated by the browser, not the Portal.

 

Select Audio Devices

After granting permission for StratusWEB PHONE to use your microphone, you will be prompted to select your preferred audio devices. 

While selecting a device to use for your microphone and audio output, you can check the activity of the device to confirm it is functional.

 

Allow Browser Notifications

If you would like your browser to show notifications for incoming calls, click the ALLOW button in the Allow browser notifications prompt. 

After clicking ALLOW, follow your browser's instructions to allow notifications.

 

Allow Your Web Phone to Ring

If your current answering rule is configured to ring only your main extension when first launching StratusWEB PHONE, a warning will appear that states that the StratusWEB PHONE may not be configured to receive all incoming calls:
mceclip1.png

If you are seeing this warning, your answering rules may need to be adjusted to allow this device to ring. If needed, contact our technical support team to have a support specialist assist with this change. 

If you would like to make this change yourself, use the module below to learn how:

Set Your StratusWEB PHONE to Ring for Calls

Using the Stratus web portal, you can adjust your answering rules to ensure that your web phone is ringing for calls. 

1. Navigate to your Answering Rules page.

✔ Doing so will show your current answering rules. 

If you are having issues with other devices, besides your desk phone, ringing then it may be because your Default answering rule is set to just ring your main extension:

 

2. Click the Edit icon next to your main answering rule:

3. In the Edit Answering Rule menu, select Simultaneous ring and ensure that Ring all user's phones is selected.

Quick Tip: If you only want the web phone to ring, in the Call Forwarding section, select Always and type and select your extension number with “wp” at the end.

 

4. Click the Save button.

✔ You should now see the answering rule set to direct calls to your registered devices, including StratusWEB PHONE.

Quick Tip: StratusWEB PHONE will appear as your extension number appended with “wp”.

 
 
 
 
stratusweb phone web phone softphone stratusweb phone login use stratusweb phone access stratusweb phone stratus permission allow microphone web phone ring set web phone to ring browser notifications call notifications audio devices

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • StratusWEB PHONE Comprehensive Guide
  • Customer Stories
  • Hardware
  • Channel Partners
  • Pricing
  • Blog
  • Contact Us

Main Products

  • Business Phone Software
  • VoIP Features
  • VoIP Integrations
  • Stratus Managed Network
  • AI Business Surveillance
  • Internet

More Products

  • Stratus Web Portal
  • Stratus Fax
  • Emergency Lines
  • Business Texting
  • Business Cellular
  • Business Phone Hardware

Resources

  • About Us
  • FAQ
  • Careers
  • Support
  • Training
  • SpectrumVoIP Store

Connect

  • Facebook Fill 1 Created with Sketch.
  • Twitter Fill 1 Created with Sketch.
  • LinkedIn Group 2 Created with Sketch.
  • YouTube
  • Instagram
  • Pinterest

SpectrumVoIP Status

© SpectrumVoIP™ 2022. All Rights Reserved


Knowledge Base Software powered by Helpjuice

Main — (972) 312-0388 Sales — 866-506-3457 Support — (469) 429-2500 Terms of Service Privacy Policy
Expand