Make a Call

Using this application, there are multiple ways calls can be placed. You can make a call by dialing an extension number or phone number, pressing Call for an entry in the Contacts or History pages, and using a Quick Dial. 

Dial a Phone Number

1. Touch the Keypad tab.
2. Dial the extension or phone number.
   

   Quick Tip: To avoid any issues dialing, it is recommended to include the country code of any telephone numbers dialed. For example, use +1 when calling someone from North America. 

    
3. Tap the Call icon to initiate the call. 

Use the Contacts Directory

1. Touch the Contacts tab.
2. Search for the contact's name.
3. Tap the Call icon.

Call an Entry in Your Call History

1. Touch the History tab.
2. Locate the call history entry by the caller's name or phone number.
3. Tap the Call icon on the call history entry to initiate the call.

Use a Quick Dial

1. Touch the Quickdial tab.
2. Tap the added quick dial to initiate the call.

After the conversation is complete, tap the End Call button to dismiss the call. 

Receive Calls

When your app is being called, it should show a notification regarding the incoming call. 

If your app does not have the Fullscreen incoming calls setting enabled, a banner notification of the call will display with the options to Answer or Dismiss the call:

If you do have the Fullscreen incoming calls setting enabled, the incoming call will appear as a full screen notification with the options to answer the call as a Video Call, answer the call with No Video, Ignore the call or Reject the call.

Active Call Features

While you are speaking with someone on a call, you can put the caller on hold, record calls, transfer calls (attended and unattended transfers), merge calls, and open a dual-tone multi-frequency (DTMF) keypad.

Item	Description
(1)	Displays the call participant's photo, if available.
(2)	View the contact name and phone number of the call participant.
(3)	Shows the input level of the call participant's microphone.
(4)	The duration of your current call.
(5)	Tap the Information icon to examine metric of the call's quality.
(6)	Touch the Home icon to open the main application screen.
(7)	You can mute or unmute the microphone by tapping the Mute icon.
(8)	You can turn speakerphone on or off by tapping the Speakerphone icon.
(9)	Use the Camera button to turn the camera of your mobile device off and on.
(10)	Touch the Keypad button to pull up the dual-tone multi-frequency (DTMF) keypad.
(11)	Use this button to hold or resume a call.
(12)	Tap this button to start and stop recording the call.
(13)	Initiate a cold (aka unattended or blind) transfer.
(14)	Add new call participant(s) to the present call for conferencing.
(15)	Initiate a warm (aka attended) transfer.
(16)	Touch End Call to dismiss the call.

To access other tabs on a call, tap the Home icon (6) to leave the active call screen and open the application screen.

Mute or Unmute Yourself

Touch the Mute icon to mute the microphone. Touch this icon again to unmute.

Turn Speakerphone On or Off

Tap the Speakerphone icon to turn on the speakerphone. Touch this icon again to turn the speakerphone off.

Make a Blind or Unattended Transfer

On the call screen, touch the transfer button to initiate an unattended transfer. Unattended transfer, also known as a cold or blind transfer, is when you transfer a call to another destination without establishing a conversation with this new call recipient. The first call is put on hold until the call is transferred successfully.

To make an unattended transfer:

1. On an active call, touch the transfer button.
   

   ✔ The Keypad screen will display while the first call is placed on hold.

    

   Quick Tip: To cancel the transfer, tap Cancel Transfer at the top of the screen.

    
2. Use the Keypad to dial the other party's extension or telephone number.

Make a Warm or Attended Transfer

On the call screen, touch the att.transfer button to initiate an attended transfer. Attended transfer, also known as a warm transfer, is when you transfer a call to another destination but want to speak with this new call recipient before the transfer. The first call is put on hold until the call is transferred successfully.

To make an attended transfer:

1. On an active call, touch the att. transfer button.
   

   ✔ The Keypad screen will display while the first call is placed on hold.

    

   Quick Tip: To cancel the transfer, tap Cancel Transfer at the top of the screen.

    
2. Use the Keypad to dial the other party's extension or telephone number.
3. Speak with the new call recipient when the new call is answered.
4. Touch the Transfer button to completely transfer the call.
   

   Quick Tip: To cancel the unattended call operation, select the Cancel button.

    

Record Calls

To start recording an active call, tap the record button on the call screen. Touch this icon again to stop the recording.

View and Manage Recordings

Once the calls are recorded, the users can retrieve them in the History tab.

To access a call recording:

1. Touch the History tab.
2. Touch the Information icon beside the name or phone number you want to retrieve the recording.
   

   Quick Tip: The Recording icon shows that the call log has recording(s).

    
3. Touch the Play Record button to listen to the recording.
4. Touch the Pause button to pause the recording.
5. To manage the recording, touch the Options icon on that recording entry. 
   A list of recording settings will display:
   • Delete - Deletes the recording.
   • Share - Sends the recording to someone else using other applications.
   • Prevent auto-delete - Keeps the recording from being deleted by the auto-delete duration setting.

Lock Recordings

When an auto-delete recording duration is set, the recordings are deleted once expired. However, by enabling Prevent auto-delete, the user can lock some important ones to exclude them from being deleted.

To lock the recording from being deleted:

1. Touch the History  tab.
2. Tap the Information icon beside the name or phone number whose call has been recorded.
3. On that recording entry, touch Options → Prevent auto-delete.
   

   ✔ A lock will display on the entry to indicate it is excluded from being deleted.

    

   Quick Tip: To unlock the recording, tap Options → Enable auto-delete.

    

Place a Call on Hold

Users can put a call on hold to pause the conversation so that none of the user and call participant(s) can hear each other. 

To put a call on hold, touch the Hold button on the call screen. Touch this button again to resume the call.

Conference Calls

The users can add more people to an active call to form a conference call. 

Establish a Conference Call

Touch the Add call button to add more people to an active call in the form of a conference call.

To form a conference call:

1. On the call screen, select the Add call button.
   

   Quick Tip: Tap Back To Call to cancel adding a new participant.

    
2. Use the Keypad to dial the other party's extension or telephone number.
   

   ✔ The first call will be placed on hold while the second party is dialed.

    
3. Touch the Join button when the second recipient answers the call.
4. To add more people, repeat steps 1 to 3.
5. To dismiss a conference call, touch the End Call button.

Split a Conference Call

In a conference call, the user can split the conference to separate calls by tapping the Split button. Consider using this feature when some call recipients want to leave the conference or have a private conversation with the caller.

To split a conference call:

1. On an active conference call, select the Split  button.
2. Touch the Switch button and pick the participant to remove from the conference.
   

   Quick Tip: To form a conference call from the separate calls again, tap the Join button on the call screen.

    

Use the DTMF Keypad

Tap the Keypad button on the call screen to open the DTMF keypad. 

Touch the digits on the Keypad (4) to enter any inputs in a call. This can be useful for interacting with interactive voice menus, like auto attendants and voice mailboxes. 

You can also…

• Monitor the call's metrics using the Information icon (1).
• Exit the active call screen to view the app's tabs using the Home icon (2).
• Control the call using the Mute , Speakerphone , and Camera icons (3)
• Hide the keypad using the Dismiss button (5).