Access Call Recordings in Stratus

Discover how you can download and listen to recordings of your calls in the Call History page.

Updated at February 26th, 2025

+ More

Table of Contents

Access Your Call Recordings Call Recording Transcripts View a Call Transcript Review a Call Transcript

IMPORTANT: If call recordings are enabled, SpectrumVoIP will host the recordings in the web portal for 30 days. After that time has passed, the call recording will no longer be available to listen to or download. This time can be extended at an additional cost.

If you would like to extend your call storage time for your account, you can speak with our Billing team by calling (469) 429-2500 and selecting Option 2 or emailing billing@spectrumvoip.com.

Another alternative is to have all call recordings pushed to a virtual drive as seen in this guide.

If you would like to push call recordings to cloud storage or a virtual drive, contact our technical support team by calling (469) 429-2500 and selecting Option 4, emailing support@spectrumvoip.com, or sending in a ticket using our knowledge base or our support website.

Access Your Call Recordings

Navigate to the Call History page.

NOTE: Your call history view may differ depending on your User Scope.

For example, users set as Office Mangers will be able to view all call recordings on the domain, while users set as Basic User will only be able to view their own calls.
The Call History can be filtered by different parameters such as phone number, user, or date/time. Click the Filter button to filter what calls are shown.
In the right-hand menu of the call history listing, there will be a recording icon to listen to the call and a download icon to download the recording. Your button select may differ depending on your user scope.
- If a Call does not have a recording, the icon will be grayed out and will display No Recording when hovering over it; as shown below.
  
  Note: If you see No Recording when call recordings should be enabled, please contact our technical support team to ensure your account has call recordings enabled.
- If a call has a recording that is still being processed, you might see Pending Conversation; as shown below. For these, simply wait for the call to be processed and it will eventually become available to play and download.
  
  Quick Tip: Call recordings can take 30 minutes or longer to show in the Call History page.
  
  It is recommended to wait an hour and then refresh or visit the Call History page again.
When a recording is available, the Download and Listen icons will become active and clickable.
- Clicking the Download icon will save the audio file to your computer:
- Clicking Listen icon allows you to play the recording.
  
  If you have recording transcriptions enabled, the Listen icon will pull up the Call Transcript menu instead.
  - There are also options available (volume control and playback speed) for adjusting how the music is played back.

Call Recording Transcripts

With the Stratus v43 update, call recordings can now have transcripts generated to make reviewing calls more effective and efficient.

Having transcriptions for call recordings enabled can give your users deeper insight into previous calls and their outcomes. This tool can also be essential for users that need accessibility options for reviewing audio recordings.

NOTE: Enabling call recording transcriptions costs $3.00 per month per user that has it enabled.

To speak with our team about any billing-related concerns, reach out to our Billing team by calling (469) 429-2500 and selecting Option 2 or emailing billing@spectrumvoip.com.

If you would like our team to enable transcriptions for your users, contact our technical support team by calling (469) 429-2500 and selecting Option 4, emailing support@spectrumvoip.com, or sending in a ticket using our knowledge base or our support website.

View a Call Transcript

Now that the “recordings w/ transcription” setting has been enabled for users or call queues on your account, the calls of those users/call queues will be recorded, and a transcript will be generated from the dialogue that has taken place in the call.

You can view the transcript of a recorded call through the Call History page:

Navigate to the Call History page.
Scroll down to the call that was recorded that you would like to review.

Quick Tip: Calls that have a transcript will be assigned Topics.

To quickly view call recordings with Transcripts, you can show the Topics column of the Call History table.

You can use the Call History Filters menu to narrow down your search for the call.
Click the Listen icon next to the call.

✔ Doing so will pull up the Call Transcript menu for that recording.

Review a Call Transcript

In the Call Transcript menu, you will be able to listen to the recorded call, view a summary of the call, and review the dialogue that took place in the call. You can also download a CSV spreadsheet of this transcript's logs.

#	Feature	Description
(1)	Play / Pause Button	Start or pause the playback of this recorded call.
(2)	Playback Bar	View the duration of the call as the call is played. You will see colored sections that indicate sections where a specific caller was speaking. You can click on sections of the playback bar to skip ahead to listening to that section of the call. The Transcript section will update to show the dialogue of the speaker in that portion of the call.
(3)	Search Box	Type in a word or phrase that you would like to view in the transcript. The Transcript section will update to show the pieces of dialogue that includes the word(s) you searched for.
(4)	Speakers	View the user(s) and caller(s) that participated in the call that was recorded.
(5)	Summary / Topics	In this section, you can select between viewing the call's Summary and Topics: • Summary - View a generated description of the conversation that took place between the speakers in this call. • Topics - Review the three most important topics discussed in the call.
(6)	Transcript	Review and scroll through the dialogue of the speakers in this call.
(7)	Download Transcript Button	If you need a copy of this transcript for your records, click the Download Transcript button to download a CSV spreadsheet. This spread sheet will include the comments made in the conversation, and the timestamps for when each comment was made.

listen to call recordings download call recordings call recordings call history page access recordings pending conversation no recording call transcript recordings with transcription

Contact Us