Change an Agent's Status in a Call Queue
Learn how to quickly and easily view and change an agent's status in a call queue.
Written by Val Campos
Updated at September 29th, 2023
Table of Contents
Scope: Only Office Managers, Site Managers, and Call Center Supervisors will be able to view call queues and edit the agents within them.
Manage the Status of Call Queue Agents
As an admin in the Stratus web portal, you can easily monitor your agents and update their status in a queue as needed.
View an Agent's Status
The color-coded status (person icon) will change color depending on the User's status:
- Green = Available
- Gray = Offline
- Red = Busy on a call
Update Their Status
If an agent is showing as Offline but should be Online, or vice versa…
- Click the Edit Agent
icon. - Use the Status drop-down to select the agent's status.
- Click the Save Agent button.
- If needed, repeat this process for any other agents.
- Click the Done button.