Reference Your Yealink CP965's Screens and Icons

Discover how you can use your CP965's touch screen to use certain features or view its icons.

Updated at September 1st, 2023

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Table of Contents

CP965 Layout Mute Touch Key LED Indicators Use the Different Screens The Idle Screen The Control Center Menu The Dsskey Screen The Calls Screen Guide to Icons Status Bar Icons Line Key Icons Feature Icons Line Icons Mobile Account Icons Intercom Icons

CP965 Layout

#	Component	Description
1	Mute Key	Toggles mute on and off. This key also shows the status of the phone and its calls using a LED.
2	Touch Screen	Displays information about calls, time, date, and other relevant information.
3	Volume (-) Touch Key	Lowers the volume of the speaker, ringer, and other media.
4	Volume (+) Touch Key	Increases the volume of the speaker, ring, and other media.
5	Home Touch Key	Return to the main/idle screen.
6	USB Type-A Port	• Connect a USB flash drive (optional) to record calls/conferences and play back recorded audio files. • Charge a DECT Wireless Microphone (CPW65). • Connect expansion PSTN box(es) if needed. Up to two cascaded expansion PSTN boxes can be connected.
7	Security Slot	Connect a universal security cable to immobilize the phone. The phone can only be moved when the security cable is unlocked.
8	USB Type-C Port	Connect a PC to turn your CP965 into an external speaker and microphone for your PC.

Mute Touch Key LED Indicators

You can view the Mute touch keys' LEDs to reference the status of a call and the phone itself.

LED Status	Description
Solid Red	The phone is turning on or muted.
Flashing Red	The phone is ringing.
Solid Green	The phone is placing a call or on an active call.
Off	The phone is powered off or idle.

Use the Different Screens

The CP965's screens can help you navigate to different features and reference important information.

The Idle Screen

No.	Name		Description
1	Status Bar		Displays the label of the phone's extension and icons.
2	Icons		Icons are displayed on the left of the status bar.
3	Current Account		Displays the current registered account. No service will show if there is not a registered account.
4	Digital Clock Widget		Display's the time and date.
5	Programmable Keys	Dial	Tap to enter the dialing screen.
		Bluetooth	Tap to enter the Bluetooth settings screen.
		History	Tap to enter the History screen to view call logs.
		Directory	Tap to enter the Directory screen to view contacts.
6	Dsskey		Tap to enter the Dsskey screen.
7	More		Tap to view the Control Center menu.

The Control Center allows you to access features and settings quickly.

To view the Control Center menu, swipe down from the top of the screen or tap More on the idle screen.

No.	Name		Description
1	Control Center	Backlight Slider	Drag the slider to adjust the screen's brightness.
		Wi-Fi	• Tap to turn Wi-Fi on or off. • Long tap to enter the Wi-Fi setting screen.
		Bluetooth	• Tap to turn Bluetooth on or off. • Long tap to enter the Bluetooth setting screen.
		Mute	Tap to mute or unmute the device.
		DND	Tap to turn DND on or off.
		Auto Answer	Tap to turn auto answer on or off.
		Silent	Tap to turn silent mode on or off.
2	Menu	Settings	Tap to enter the Settings menu.
		Browser	Tap to browse web pages.
		Message	Tap to enter the Message setting menu.
		MIC	Tap to enter the MIC setting menu.
		Recorder	Tap to use the Recorder to record audio and manage recordings.
		Notification	Tap to view notification messages.

The Dsskey Screen

The Dsskey Screen allows you to view and customize your phone's line keys.

No.	Application	Description
1		Tap to add a line key.
2	Line Key List	Displays your phone's line keys and their labels. Press a line key to customize it.
3	Page Keys	Tap a page key to switch to that page.

The Calls Screen

Every active and held call will be displayed on the Calls Screen:

While you are on an active call, you can…

Place the caller on Hold.
Mute yourself.
Invite another person to the call for conferencing.
Open the DTMF dial pad.
End the Call
Press Previous or Next to switch between multiple calls.

Guide to Icons

While you are using your CP965 conference phone, you will see many types of icons that will indicate different statuses and information.

Status Bar Icons

Status Bar icons will help you monitor the statuses of calls, messages, and your phone itself.

Line Key Icons

By viewing the icons of your different line keys, you can reference what that line key does and its status.

Feature Icons

Icon	Description	Icon	Description
	Speed Dial		Multicast Paging/Paging List
	Directory		Phone Lock
	Voice Mail		Record
	Hold		Recording in progress
	DND		Direct Pickup
	Forward		Group Pickup
	Recall/Redial		Hot Desking

Line Icons

Icon	Description	Description
	Registered line/extension	Register failed.
(Flashing)	Registering	Registered shared line.
	DND is enabled on this line.	Call forward is enabled on this line.

Mobile Account Icons

Icon	Description
	Bluetooth-enabled mobile phone is paired and connected.
(Flashing)	Bluetooth-enabled mobile phone is connecting.
	Bluetooth-enabled mobile phone has failed to connect.

Intercom Icons

yealink cp965 screens control center menu dsskey page icons status bar icons line key icons types of icons calls screen idle screen conference phone conference phone layout layout mute touch key led conference phone status conference phone buttons

Icon	Description	Icon	Description
	Wired network is unavailable or unreachable.		Phone Warning
	Extension/Account is registered successfully.		Mute is active.
	Auto Answer is active.		Ringer volume is 0.
	Do Not Disturb (DND) is active.		Missed Calls
	Always Forward		Voicemail
	No Answer Forward		PSTN box is detected.
	Busy Forward		USB flash drive is detected.
	Wi-Fi is enabled.		Bluetooth is enabled.
	Wi-Fi connection is unreachable.		Bluetooth-enabled mobile phone paired and connected.
	Phone Lock is active.

Icon	Description	Icon	Description
	Intercom is idle		Intercom is talking.
	Intercom is in callout state.		Intercom failed.
	Intercom is ringing.

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