Conference Calling

Whenever you need to, you can host a conference call using the phone's conferencing features.

Initiate a Conference

A Yealink CP965 can support up to 10 participants (including yourself) in a conference call.

You can start a conference call by either…

• Dialing multiple numbers.
• Inviting participants.
• Merging multiple calls into a conference.

Dial Multiple Numbers

A convenient way to start a conference is by dialing multiple phone numbers or extensions at once.

To initiate a conference call in this way…

1. Tap .
2. Select Call multiple members? Click here >>.
3. Enter the phone number or extension of the first participant and tap Add Members.
4. Repeat step 3 until all parties have been added.
   

   Quick Tip: The value under the icon indicates the number of people added and the maximum number that can be added.

   

    
5. Tap to call all parties at the same time. 
   

   ✔ The conference will be set up once the participants answer the call.

    

Invite Participants

Another easy way to start a conference call is by inviting one or more members to an active call.

To initiate a conference call in this way…

1. Place a call to the first party.
2. After the first party answers the call, tap Invite.
3. Do one of the following:
   • Enter the extension or phone number of the second party and tap Invite. Repeat for each participant.
   • Tap and select a contact to dial.
   • Tap and select the call log to dial.
   • Tap Call multiple members? Click here >>. Enter the phone number or tap the contact, select Add Member, and tap .

Merge Calls

When there are multiple calls, you can merge them into a single conference call.

To merge calls, tap and then Merge.

Hold and Resume a Conference Call

If you need to pause a conference call, you can place every participant on hold. While the conference is on hold, other participants will not hear each other until the held conference call is resumed.

• Tap Hold to place a conference call on hold.
• Tap Resume to resume a held conference call.

Mute and Unmute a Conference Call

Whenever you need to, you can mute your own microphone to prevent the other participants from hearing you. Muting yourself will still allow other participants to hear each other.

• Tap Mute to mute the conference call.
• Tap Mute again to unmute the conference.

Manage Participants

During a conference call, you can manage each participant to make the conference more flexible.

You can manage a conference's participants in the following ways:

• Mute a participant.
• Hold a participant.
• Remove a participant.
• Split the participant into their own call.
• View a participant's information.

To manage a specific participant, tap the avatar of the desired participant and do one of the following:

• Tap Far Mute to mute the participant. The muted participant will be able to hear everyone but no one else can hear them.
• Tap Remove to remove the participant from the conference.
• Tap Split to split the participant into their own call.
• Tap Hold to place that specific participant on hold.
• Tap Cancel to return to the conference screen.

Split a Conference Call

Once you are done with a conference call, you can split the call into individual calls. Once a conference call is split, the conference call will end with every participant on hold in their own calls. You can resume these calls to speak with each party separately.

Tap and then Split to split the conference calls into individual calls on hold.