Set Call Forwarding on a Yealink Phone
If you or an employee needs to step away from your phone but still need to receive calls, you can set a forwarding rule on your desk phone to route calls to your cell phone.
Written by Adrian Angwenyi
Updated at February 27th, 2024
Table of Contents
Call Forwarding
Your Yealink phone will give you three options of forwards to configure to ensure your calls are being answered when your phone is not available to be answered in certain conditions. Setting a forward can be useful when you need your calls to be handled someone instead of having the caller leave a voicemail.
These forwards include…
- An always forward
- A busy forward
- An unanswered forward
Always Forward
When an always forward is enabled, the forward will keep being active until disabled. When an unconditional forward is enabled, any calls to your phone will be immediately forwarded to the forward's destination. When your phone should receive calls again, the always forward will need to be disabled.
✔ Setting an always forward can be useful when you need to step away from your phone for a period of time.
Busy Forward
A busy forward is a conditional forward that will only become active when your phone is busy on a call or on Do Not Disturb (DND). This type of forward can be configured and set to be enabled indefinitely.
✔ A busy forward is commonly set up to forward calls to the extension number of a coworker in the same department/role. Busy forwards also commonly route calls to the extension number of an operator or receptionist.
No Answer Forward
A no answer forward is a conditional forward that will only become active when your phone is not answered in time. This type of forward can be configured and set to be enabled indefinitely.
✔ A lot of people will have a no answer forward set to forward unanswered calls to their cellphone number.
Set Up a Call Forward
- On a Yealink phone, press the Menu button.
- Select 2. Features, and then the 1. Call Forward option.
- Select the type of forward.
- Set the forward to Enabled using the left or right arrow buttons.
- In the Forward to field, type a 10-digit telephone number or another extension number.
- Press the Save button to finalize this forwarding.
✔ A prompt will say "Saving Config File!" and return you to the Call Forward menu.
Once the phone finishes updating its config, the forwarding rule will be set.
Note: To remove the forwarding rule, follow directions 1 through 3, but make sure to set the first line to Disabled before pressing Save.