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Stratus Default Feature Codes

A list of dialable feature codes to enhance the usability of the phone.

Written by Adrian Angwenyi

Updated at March 26th, 2025

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Table of Contents

Dialable Feature Codes for Stratus

Dialable Feature Codes for Stratus

Note: These dialable codes are enabled for all businesses by default, but they can be turned off by request. 

Please reach out to Technical Support for more information about requesting default features to be modified. 

 
Feature Code Action Example
*** Dynamic Call Parking Dial *** during an active call to park the call in an available park queue. The system will park the call and tell you which park queue the call was parked in.
*36 Group Pickup Dial *36 to pick up a call ringing to someone in your Department. 
*38 Domain Pickup Dial *38 to pick up a call ringing to anybody in your organization.
*40 Activate Forward Dial *40 to activate an Always Forward.
The destination for forwarding is set using *72. 
Deactivate this forwarding using *73.
*41<extension or 10 or 11-digit phone number> Set Forward Busy Destination Dial *41100 to have calls forward to extension 100 when you are busy or on DND.
*42<extension or 10 or 11-digit phone number> Set Forward No Answer Destination Dial *425551234567 to have calls forward to the example phone number of (555) 123-4567 when you cannot answer a call in time.
*50 Agent Login to Call Queue for One Call Dial *50 to set yourself available for one call. After this call you will be logged out from all queues you are in.
*51 Agent Login to Call Queue Dial *51 to set yourself available for the queues you are in.
*52 Agent Logout from Call Queue Dial *52 to set yourself offline for the queues you are in.
*67<10 or 11-digit phone number> Call Anonymously Dial *675551234567 to send an anonymous call to the example phone number (555) 123-4567.
*69 Redial the person that called you last Dial *69 to redial a number or extension that called you last (inbound calls). 
This will NOT redial a number you called last (outbound calls).
*72<extension or 10 or 11-digit phone number> Set Forward Destination  Dial *72100 to forward all calls to extension 100 until the forwarding is disabled.

Dial *725551234567 to forward all calls to the example phone number of (555) 123-4567.
*73 Disable Forwarding Dial *73 to disable any forwarding that is active.

*74

Reassign Extension Dial *74 to reassign the extension on a phone.
*77 Reject Anonymous Calls Dial *77 to automatically reject anonymous calls you receive.
*78 Activate DND Mode Dial *78 to enable Do Not Disturb (DND) mode for yourself.
This sets you as busy for incoming calls. If enabled, a Busy Forward would be used.
*79 Deactivate DND Mode Dial *79 to disable Do Not Disturb (DND) mode for yourself.
This sets you as available for incoming calls. 
*87 Disable Reject Anonymous Calls Feature  Dial *87 to disable the reject anonymous calls ability that was enabled with *77.
This sets you as available for incoming calls. 
*90 Activate Forward Busy Dial *90 to start forwarding calls you receive when you are busy or on DND.
Use *41 to set the destination for calls forwarded when you are busy.
*91 Deactivate Forward Busy Dial *91 to stop forwarding calls you receive while you are busy or on DND.
*98 START Recording Call Dial *98 during an active call to start recording. 
It is recommended to get consent from a caller before recording a call.
*99 STOP Recording Call Dial *99 to stop recording an active call.
08<extension number> Intercom/Page Extension Dial 08100 to Intercom extension 100 separately. Both parties will be able to speak to each other.
07<extension number> Pick Up Call for Extension

Example 1: Dial 07101 to pick up a call ringing for user 101.

Example 2: Dial 078000 to pick up a call ringing the queue with extension 8000.

03<extension number> Call/Transfer to Extension's Voicemail Dial 03100 to dial into extension 100's mailbox. Press * to interrupt the mailbox's greeting and enter the mailbox's PIN.
Dial 03100 during a transfer to transfer a caller to extension 100's mailbox. 
007<extension number Spy on Extension's Call Dial 007100 to monitor or shadow extension 100's call.
*81 (once 007 has been used) Allows Spy to speak with Caller After dialing 007100 to monitor extension 100, dial *81 to speak with the caller.
*82 (once 007 had been used) Allow the Caller to speak to All Parties After dialing 007100 to monitor extension 100, dial *82 to speak with everyone present in the monitored call.
*80 (once 007 had been used) Go Back to Spying on Call After dialing 07100 to monitor extension 100, dial *80 to return to silently listening to extension 100's call.
default codes stratus feature stratus dial codes secret codes short keys dnd

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