Porting Away Your Phone Number (Port-Out)
Learn more about porting away your phone numbers to a new service provider and how you can start a request with your new service provider.
Written by Adrian Angwenyi
Updated at September 10th, 2024
Table of Contents
What is the Process to Port Out My Number to Another Provider?
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Note: It is important that we are notified of any phone numbers that you have ported away or plan to port away in the immediate future.
Doing so will help ensure a smoother transition, allow us to update call translations and routing, and prevent any numbers from being left behind.
Once you have notified our team that you will be porting away phone number, the phone numbers being ported away will be removed from our inventory to ensure that any prior call routing set up in our platform will not affect the new routing set up by your new service provider.
Most of the porting process will be handled by the new service provider, also known as the Winning Carrier. Once the winning carrier has received your request, they will notify our carrier of your number porting request and set up the call routing for your numbers within their own service.
✔ If you need any status updates or estimated time frames for when your phone numbers will finish porting, the winning carrier will be the ones to contact for this information.
They will also be the main entity that will help troubleshoot and correct any issues that may occur during the transition over to their service.
How Do I Start a Port-Out Request?
To start the porting process, reach out to the winning carrier and ask to start a port-in request with them. Any updates regarding the porting process that you may require will need to be provided by them as our team will not be able to view their information.
NOTE: Your SpectrumVoIP service must be active in order to port your number to a new provider.
During this process, the winning carrier may ask you to…
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Provide proof of ownership (bill copy alternative).
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This information can be found in your SpectrumVoIP Billing Portal. When you are logged into the Billing web portal, select "Manage My System". From there, you will be able to take screenshots of the phone numbers listed in the Inventory of the administration portal.
Note: If you have any issues logging into the Billing web portal, reach out to our billing department by emailing billing@spectrumvoip.com or calling (972) 312-0388 and selecting option 3.
- If any documentation is required (e.g., a Bill Copy or CSR) to provide proof of number ownership, please reach out to our billing department by emailing billing@spectrumvoip.com or calling (972) 312-0388 and selecting option 3.
- Some may ask for your billing zip code as verification.
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This information can be found in your SpectrumVoIP Billing Portal. When you are logged into the Billing web portal, select "Manage My System". From there, you will be able to take screenshots of the phone numbers listed in the Inventory of the administration portal.
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Provide a port-out PIN.
- While a port-out PIN is not usually implemented by our team, you can contact our porting department by emailing support@spectrumvoip.com to check if there is one in use.
- Complete and sign an LOA form that they will provide.
✔ If you have any concerns or questions about the porting process, please feel free to contact your new service provider or our porting team (email support@spectrumvoip.com) for more guidance.