US English (US)
CA French (Canada)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

  • Home
  • Contact Us
  • Employee Log In
  • Getting Started
  • Using Your SpectrumVoIP Services
  • Working Remotely
  • Frequently Asked Questions
  • Troubleshooting
  • Training Resources
English (US)
US English (US)
CA French (Canada)
  • Home
  • Getting Started
  • Web Portals
  • Stratus 101
  • Log in to Stratus

Multi-Factor Authentication (MFA)

Learn what multi-factor authentication is and how it can help enhance your security.

Written by Adrian Angwenyi

Updated at May 5th, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

  • Getting Started
    Policies Preparing to Use VoIP Services Billing Basics Register an SMS Campaign Connect Your Device Using Your Phones Web Portals
  • Using Your SpectrumVoIP Services
    Customer Announcements Basic Phone Use The Stratus Platform The Enswitch Platforms SMS Messaging Use Your Fax Service Manage Your Network Equipment
  • Working Remotely
    Relocate Your Phone Use Your Phone Remotely Stratus Working Remotely Enswitch Working Remotely
  • Frequently Asked Questions
    Getting Help Common Equipment and Feature Questions SMS Campaign Registry Billing and Accounting Questions LNP / Porting Telephone Numbers
  • Troubleshooting
    Common VoIP Issues and Solutions Fax Problems Phone Problems Share Your Screen
  • Training Resources
    Web Portal User Guides Phone Video Tutorials Phone Guides Fax Guides Stratus Mobile App Guides ES Mobile App Guides StratusHUB Guides ES Desktop App Guides
+ More

Table of Contents

What is MFA? Set Up MFA for Your Account Log In with MFA Security

What is MFA?

Multi-Factor Authentication (MFA), sometimes referred to as 2-Factor Authentication (2FA), is a security measure that requires users to provide multiple forms of identity verification in order to gain access to their account. MFA is used commonly to keep companies’ cloud accounts secure by preventing and deterring brute force hack attempts.

MFA requires that a user validates their identity with another medium, such as their personal cell phone, in addition to providing the correct username and password. 

Note: The Stratus Web Portal is capable of implementing MFA via the Google Authenticator App. This app is available for both iOS and Android devices.

iOS App Store: https://apps.apple.com/us/app/google-authenticator/id388497605

Android Google Play Store: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en_US&gl=US 

 

Set Up MFA for Your Account

Once a Technical Support Agent has enabled Multi-Factor Authentication (MFA) on your account, you will need to log in and activate it in your settings.

To have MFA configured for your account…

  1. Click your name and select Profile.
  2. Navigate to the Change Account Security section and click Set Up Google Authenticator.

    ✔ After clicking the button, a QR Code will be generated. This QR Code will be scanned in the Google Authenticator app.

     
  3. From within the Google Authenticator App, tap the Add button.
    mceclip2.png
  4. Tap Scan A QR Code to scan the QR Code from the Stratus Web Portal.
    mceclip3.png

    ✔ You should now have SpectrumVoIP listed in your Google Authenticator App. 

    The Code listed will be used to make sure you are the one intending on logging in to your Stratus account. This code will refresh about every 60 seconds to keep your account secure. 
    mceclip4.png

     
  5. To complete the set-up, type in the current passcode from the Google Authenticator App into the Passcode box. 
  6. In the Current Password box, type in their your password for Stratus. 
    mceclip7.png
  7. Click the Save button.

Log In with MFA Security

  1. Log in to the Stratus Web Portal like normal using your Stratus Login Name and Password.
    mceclip5.png

    Quick Tip: The Log in with Google option is not the correct option for using MFA.

     
  2. Click the Log In button. 
  3.  In the Security code box, type in the passcode being shown in your Google Authenticator App.
    mceclip1.png
  4. Click the Submit button.

    ✔ If the passcode is correct, you should now be fully logged into Stratus.

     
two-factor mfa multi-factor auth login security authenticator app google authenticator 2fa 2-factor authentication

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Voicemail Reminders - Persistent Email Notifications
  • Prioritize Calls Waiting in Queues
  • Stratus – Shared Contacts
  • Phone Manager Admin User Guide
  • Customer Stories
  • Hardware
  • Channel Partners
  • Pricing
  • Blog
  • Contact Us

Main Products

  • Business Phone Software
  • VoIP Features
  • VoIP Integrations
  • Stratus Managed Network
  • AI Business Surveillance
  • Internet

More Products

  • Stratus Web Portal
  • Stratus Fax
  • Emergency Lines
  • Business Texting
  • Business Cellular
  • Business Phone Hardware

Resources

  • About Us
  • FAQ
  • Careers
  • Support
  • Training
  • SpectrumVoIP Store

Connect

  • Facebook Fill 1 Created with Sketch.
  • Twitter Fill 1 Created with Sketch.
  • LinkedIn Group 2 Created with Sketch.
  • YouTube
  • Instagram
  • Pinterest

SpectrumVoIP Status

© SpectrumVoIP™ 2022. All Rights Reserved


Knowledge Base Software powered by Helpjuice

Main — (972) 312-0388 Sales — 866-506-3457 Support — (469) 429-2500 Terms of Service Privacy Policy
Expand