As an Enswitch admin, you can use the web portal to manage the devices that are set as destinations for a page group. If there is a new phone that should be paged alongside other phones, you can add that device as a destination for that page group. If there is a phone that no longer needs to be paged, you can remove that device from a page group.

Add Devices to a Page Group

At some point, it may become necessary to add more devices to a page group. Once a device has been added to a page group, it will receive a page when a user dials the page group it is a part of. 

To add devices as destinations for a page group…

1. Navigate to Features → Page groups.
2. On the Page groups page, click the name of the page group that needs devices added to it.
   
   

   Quick Tip: If the page group was just saved, you can click Add a destination >> instead.

   

    
3. ln the Destinations section, click the Add a destination >> button.
   
4. In the New destination menu, do one of the following:
   
   •  If you are adding a user's desk phone or mobile app, select Telephone line and the extension number of the device that should be paged in this page group.
     
   • If you are adding an agent's telephone number, select Number and type the agent's telephone number.
     
     

     NOTE: If you type a telephone number, it is recommended to include the country code to avoid any dialing issues.

     For example, if this telephone is from the U.S., I would need to add a 1 to the beginning of the phone number.

      
5. Click the Save button.
   

   ✔ Once you save, you should see a confirmation message stating that the destination has been saved.
   

       •  If needed, click Add another destination >> and repeat steps 3 and 4 to add another phone to the page group.
       •  To edit the settings of the page group, click Continue editing the page group >>.
       •  To view all page groups, click Return to the list of page groups >>.

    

Remove Devices from a Page Group

When a device is no longer needed in a page group, you can remove that device from the page group. 

To do so, select the device(s) that is no longer needed and click the Delete selected button.