US English (US)
CA French (Canada)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

  • Home
  • Contact Us
  • Employee Log In
  • Getting Started
  • Using Your SpectrumVoIP Services
  • Working Remotely
  • Frequently Asked Questions
  • Troubleshooting
  • Training Resources
English (US)
US English (US)
CA French (Canada)
  • Home
  • Using Your SpectrumVoIP Services
  • Basic Phone Use
  • Poly Phones
  • Polycom VVX Series

Handle Multiple Calls on Your Polycom VVX Series Phone

Discover how you can handle multiple calls at once on your Polycom VVX series phone by swapping calls, merging calls, and ending calls one-by-one.

Written by Val Campos

Updated at January 31st, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

  • Getting Started
    Policies Preparing to Use VoIP Services Billing Basics Register an SMS Campaign Connect Your Device Using Your Phones Web Portals
  • Using Your SpectrumVoIP Services
    Customer Announcements Basic Phone Use The Stratus Platform The Enswitch Platforms SMS Messaging Use Your Fax Service Manage Your Network Equipment
  • Working Remotely
    Relocate Your Phone Use Your Phone Remotely Stratus Working Remotely Enswitch Working Remotely
  • Frequently Asked Questions
    Getting Help Common Equipment and Feature Questions SMS Campaign Registry Billing and Accounting Questions LNP / Porting Telephone Numbers
  • Troubleshooting
    Common VoIP Issues and Solutions Fax Problems Phone Problems Share Your Screen
  • Training Resources
    Web Portal User Guides Phone Video Tutorials Phone Guides Fax Guides Stratus Mobile App Guides ES Mobile App Guides StratusHUB Guides ES Desktop App Guides
+ More

Table of Contents

Handle Multiple Calls Swap Between Calls Merge Calls End One Call

Handle Multiple Calls

As long as you have multiple line keys, your Polycom VVX series phone is able to handle one active call and multiple held calls at once. The number of line keys your phone has determines how many calls can be hosted on your phone at once. 

When you have multiple calls on your Polycom phone, you can do the following actions:

  • Swap calls whenever necessary.
  • Merge calls into a conference call.
  • End one call at a time.

Swap Between Calls

While you are handling multiple calls at once, you can easily switch between them using your line keys or the Calls screen. 

To do so, do one of the following:

  • Press the Line Key button that is holding the call.
  • On the Calls screen, highlight a call using the up and down directional buttons and press the Resume soft key.

When you swap calls, the caller you were originally speaking to will be placed on hold automatically.

Merge Calls

While you have multiple calls active and held on your phone, you can merge the calls together to form a conference call. To merge your calls together, press the Join soft key on the Calls screen.

End One Call

On the Calls screen, you can end one of the calls you are handling at any time. 

To hang up one call on your phone…

  1. Select the call to end by doing one of the following: 
    • Press the Line Key button that is holding the call.
    • On the Calls screen, highlight a call using the up and down directional buttons and press the Resume soft key.
  2. On the active call, do one of the following:
    • Press the End Call soft key.
    • If you are using the handset, hang the handset up on the hook switch.
    • If you are on speakerphone, press the speakerphone button.
polycom vvx manage calls multiple calls end one call swap calls merge calls join calls active call features polycom vvx411 polycom vvx400

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Host a Conference Call on a Polycom VVX400 Series Phone
  • Use DND Mode on Your Polycom VVX Phone
  • Set Up Call Forwards on Your Polycom VVX Phone
  • Transfer Calls Using Your Polycom VVX Phone
  • Customer Stories
  • Hardware
  • Channel Partners
  • Pricing
  • Blog
  • Contact Us

Main Products

  • Business Phone Software
  • VoIP Features
  • VoIP Integrations
  • Stratus Managed Network
  • AI Business Surveillance
  • Internet

More Products

  • Stratus Web Portal
  • Stratus Fax
  • Emergency Lines
  • Business Texting
  • Business Cellular
  • Business Phone Hardware

Resources

  • About Us
  • FAQ
  • Careers
  • Support
  • Training
  • SpectrumVoIP Store

Connect

  • Facebook Fill 1 Created with Sketch.
  • Twitter Fill 1 Created with Sketch.
  • LinkedIn Group 2 Created with Sketch.
  • YouTube
  • Instagram
  • Pinterest

SpectrumVoIP Status

© SpectrumVoIP™ 2022. All Rights Reserved


Knowledge Base Software powered by Helpjuice

Main — (972) 312-0388 Sales — 866-506-3457 Support — (469) 429-2500 Terms of Service Privacy Policy
Expand