Release Date: 11/21/2026

Stronger Security and Safer Sign-ins

• One consistent login experience across the web portal.
• Administrators can now require Single Sign-On (SSO) and two-factor authentication for logins by their users. 
  Once enabled, users will be prompted to use it on the login page.
• New sign-in page.
• Enhanced protection against automated (bot) login attempts.
• Several behind-the-scenes security upgrades, including tighter access controls, updated encryption software, and better protection of caller identity information.
• Stratus users will now receive a warning that their session will expire before being signed out more cleanly. 

Stratus Business SMS/MMS Messaging

• Support for the standard STOP, HELP and opt-back-in keywords that carriers require for business texting. 
• Streamlined text message opt-outs. 
  If your business sends texts, recipients who reply STOP are opted out automatically.
• SMS recipients that text HELP will receive an automatic reply. 
• Customizable automatic replies for keyword texts received.
• Group texts now show their full message history, including messages from participants that leave the conversation. 

Improved Call Quality and Reliability

• Fixes for audio problems on conference calls and automated voice prompts.
• More dependable call transfers, call forwarding, and call recording.
• Improved call handling during busy periods.

Call Queues, Reporting, and Call History Records

• Faster call queue handling.
• Improved call dispatches from queues.
• More consistent call center statistics. 
  • Statistics, such as Calls Offered (CO), Forwarded calls (FWD), and Transfers (AST), are now measured the same way across reports. Some statistic totals may now look different.
• Supervisors can see timers that display how long call center agents have had their status set as Online or Offline.
• In Call History, call recordings still play after sorting the call history table.
• Scheduled email reports handle totals over 24 hours more consistently.
• Users that have scheduled emailed call record reports will now receive an email if a scheduled call record export fails.
• Older call records can now be archived automatically to keep load times faster and more efficient.

Easier Administration

• Time Frames will be grouped by owner to make finding them simpler.
• Office Managers can now view and manage each other's Profile and Advanced (security) settings.
• Having a user deleted by Tech Support will now make their phone and SMS numbers available without further adjustment.
• Clearer error messages.
• More languages are available in the Language dropdown for the Manage Audio (i.e., auto attendant Menu Prompts) and Manage Greetings (i.e., voicemail greetings) menus when requested.