US English (US)
CA French (Canada)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

  • Home
  • Contact Us
  • Employee Log In
  • Getting Started
  • Using Your SpectrumVoIP Services
  • Working Remotely
  • Frequently Asked Questions
  • Troubleshooting
  • Training Resources
English (US)
US English (US)
CA French (Canada)
  • Home
  • Working Remotely
  • Stratus Working Remotely
  • Remote Call Center Agents

Route Your Extension Number to Your Cellphone

Discover how you can route callers that dial your extension number to your cellphone.

Written by Val Campos

Updated at November 7th, 2023

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

  • Getting Started
    Policies Preparing to Use VoIP Services Billing Basics Register an SMS Campaign Connect Your Device Using Your Phones Web Portals
  • Using Your SpectrumVoIP Services
    Customer Announcements Basic Phone Use The Stratus Platform The Enswitch Platforms SMS Messaging Use Your Fax Service Manage Your Network Equipment
  • Working Remotely
    Relocate Your Phone Use Your Phone Remotely Stratus Working Remotely Enswitch Working Remotely
  • Frequently Asked Questions
    Getting Help Common Equipment and Feature Questions SMS Campaign Registry Billing and Accounting Questions LNP / Porting Telephone Numbers
  • Troubleshooting
    Common VoIP Issues and Solutions Fax Problems Phone Problems Share Your Screen
  • Training Resources
    Web Portal User Guides Phone Video Tutorials Phone Guides Fax Guides Stratus Mobile App Guides ES Mobile App Guides StratusHUB Guides ES Desktop App Guides
+ More

Table of Contents

Forward Your Calls to a Telephone Number

Forward Your Calls to a Telephone Number

As a Basic Stratus user with access to the web portal, you can adjust your own Answering Rules to have calls forwarded to a telephone number.

✔ This can be useful if you do not have a SpectrumVoIP device and need to answer calls on a personal device, such as a cellphone.

 

To forward all of your calls to a telephone number…

  1. Navigate to the Answering Rules page.
  2. Click the Edit icon next to your main answering rule.

    Quick Tip: The main answering rule for most users is the Default rule.

     
  3. In the Call Forwarding section of the Edit Answering Rule menu, select Always and type in the telephone number.

    WARNING: Be sure to type the 9-digit or 10-digit phone number without any spaces or special characters. 

    ONLY numbers can be used.

     
  4. Click the Save button.

    ✔ Now any calls to your extension number will be routed to the telephone number you entered.

     
phone routing call forwarding forward calls to cellphone use cellphone to answer calls route calls to telephone number call routing remote users answering rules forward always

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Stratus Call Center Agent
  • Pick Up Calls for Another User - Stratus
  • Customer Stories
  • Hardware
  • Channel Partners
  • Pricing
  • Blog
  • Contact Us

Main Products

  • Business Phone Software
  • VoIP Features
  • VoIP Integrations
  • Stratus Managed Network
  • AI Business Surveillance
  • Internet

More Products

  • Stratus Web Portal
  • Stratus Fax
  • Emergency Lines
  • Business Texting
  • Business Cellular
  • Business Phone Hardware

Resources

  • About Us
  • FAQ
  • Careers
  • Support
  • Training
  • SpectrumVoIP Store

Connect

  • Facebook Fill 1 Created with Sketch.
  • Twitter Fill 1 Created with Sketch.
  • LinkedIn Group 2 Created with Sketch.
  • YouTube
  • Instagram
  • Pinterest

SpectrumVoIP Status

© SpectrumVoIP™ 2022. All Rights Reserved


Knowledge Base Software powered by Helpjuice

Main — (972) 312-0388 Sales — 866-506-3457 Support — (469) 429-2500 Terms of Service Privacy Policy
Expand