Register an SMS Campaign in Stratus
Discover how to create an SMS campaign and register SMS phone numbers using the Stratus web portal.
Table of Contents
Note: To learn more about the information needed to register an SMS campaign, read this article:
Prepare to Register an SMS Brand and Campaign
Create and Register an SMS Campaign
SMS campaigns can be a powerful tool for reaching customers effectively. If you are using Stratus and want to set up an SMS campaign specifically for Bandwidth numbers, follow these steps to ensure a professional and successful campaign.
Note: If you encounter any issues registering your business' SMS brand and campaigns, please reach out to our technical support department.
Step 1: Create a New Brand
In order for an SMS campaign to created, a brand needs to be configured that identifies your company.
WARNING: You can only have one Brand registered for your company.
To create a Brand…
- Navigate to Inventory → SMS Campaign Registry.
- Click the Add New Brand button to pull up the Add New Brand modal.
- Read through our Campaign Registry Legal Terms.
- To accept these legal terms, type in your First Name and Last Name, and select Authorizing Person agrees to all the Terms of Service as described above.
- Click the Next button.
- In the Brand Info form, fill in your company's information.
Quick Tip: To ensure your request to have a brand registered is verified, make sure your provided Tax ID matches your company's Legal Name.
WARNING: If you set your Opt-In option to Website, make sure that the website offers a way for users to opt-in to receive SMS messages.
If your website does not have this feature, your SMS campaign may fail verification.
- Click the Add button.
Step 2: Wait for Brand Verification
After adding the brand, you will need to wait for it to undergo verification. This process may take a few minutes.
Once your brand is vetted and verified, your brand's Identity Status will show as VETTED_VERIFIED.
Step 3: Add a New Campaign to the Brand
After vetting and verifying the new brand, campaigns can be added for each batch (49 phone numbers) of SMS numbers.
WARNING: Every 49 numbers will need a new campaign created.
Please also review the following articles before beginning the campaign registration:
https://documentation.spectrumvoip.com/sms-campaign-information/privacy-policy-sms-verbiage
To create a new campaign…
- Once your brand's Identity Status is updated to VETTED_VERIFIED, click the Brand Name.
- Click the Add New Campaign to this Brand button.
- In the Add New Campaign modal, configure your new campaign.
- Campaign Type: Select UCaaS Low Volume Mixed.
- Campaign Description: Provide a description of the campaign.
-
Call-to-Action/Message Flow: Specify your preferred method for contacting your clients.
Quick Tip: The most commonly used option is "A customer provides their personal info, including telephone number for texting when they call our office at PHONE_NUMBER."
Select “Other” to type your own message description.
Quick Tip #2: Consider linking a direct link to your privacy policy in the call-to-action and campaign description.
- Number Pooling: By default, this option is set to Yes. Select No if you would like number pooling to be blocked.
- Direct Lending or Loan Arrangement: By default, this option is set to Yes. Select No if you would like this option to be blocked.
- Embedded Link: By default, this option is set to Yes. Select No if you would like this option to be blocked.
- Embedded Phone Number: By default, this option is set to Yes. Select No if you would like this option to be blocked.
- Age-Gated Content: Select No in all cases.
- Terms & Conditions: Select Yes to agree to SpectrumVoIP's terms and conditions for using our SMS service.
- Once completed, click the Add button.
Campaign Rejections
If your campaign is rejected, you may review the rejection code in the Stratus portal and reference our article here for a better description on the reported reasons for rejection.
https://documentation.spectrumvoip.com/sms/sms-campaign-reasons-for-rejection
Note: For additional assistance on the registration process, our technical support team can be reached at support@spectrumvoip.com or at (469) 429-2500.
Step 4: Register Phone Numbers for the Campaign
With the campaign configured, you can now add numbers to it.
To do so…
- Click the Campaign ID.
- Click the Register Phone Number to this Campaign button.
- In the Register Phone to Campaign modal, use the Phone Number drop-down to select the phone number that will be registered to this campaign.
- Click the Register button.
- Repeat steps 2-4 for each number that needs to be registered.
Quick Tip: Alternatively, use the Bulk Register feature to upload a .CSV file of the phone numbers.
Click Sample CSV file to download and use a template for this list of phone numbers.
REMINDER: Only 49 numbers can be registered to a single campaign.
Create another campaign for any additional numbers.