Send Review Request Texts - StratusTEXTING
Discover how you can use your StratusTEXTING services to send customers review requests.
Written by Val Campos
Updated at January 7th, 2025
Table of Contents
With StratusTEXTING, you can send out Review Request messages to people your business is texting. This can be especially helpful if the text interactions involved answering questions or handling support requests.
To make requesting reviews easy, StratusTEXTING allows you to send a text that uses a pre-configured template with URLs to the review pages of websites you use. Once they tap the link on their phone, they can be taken directly to your review site to leave a review.
Step 1: Obtain Your URLs for Review Sites
To allow your customers to leave a review for your business, a URL will need to be included in the text that is sent out requesting review. You can include one or more URL(s) that send users to your business' listing on your preferred review sites.
Use the module below to learn how you can obtain a URL for your business' reviews from some of the most popular review sites:
Google is one of the most widely used sites for leaving reviews, especially since these reviews are easy to access while using Chromium-based browsers, Google-based search engines, and navigation apps that reference Google reviews for search results.
To obtain the URL your customers can use to leave a review for your business…
1. Navigate to your Business Profile for Google.
2. Click Read Reviews → Get more reviews.
3. Copy the link for use later in the review template that will be created.
Note: For more information, review this article linked below:
Get Google reviews - Google Business Profile Help
Yelp
Yelp is one of the go-to sites that people will visit to review businesses and services. It is also good to note that some navigation apps, such as Apple Maps, display Yelp reviews for their search results.
If you have a page for your business on Yelp, you can provide your customers a link to leave a review by doing the following:
1. On Yelp's website, go to your Yelp business listing.
2. Click the Write a review button.
3. Copy the URL in your browser's search bar.
Some businesses have a Facebook page that they use to interact with their customers. If you have allowed reviews to be left on your business' Facebook page, you can provide customers a link to leave a review.
One way that you can get the URL is by filling in the URL below:
https://www.facebook.com/(businesname)/reviews/
Just replace (businessname) in the link above with the name of your business. This name should match what is shown on your Facebook page.
You can also obtain a URL to share by doing the following:
1. On Facebook's website, go to your Facebook business' page.
2. Go to the Reviews tab.
Note: If you do not see reviews, make sure you have reviews enabled in your page settings.
3. Click the Leave Feedback button.
4. Copy the URL in your browser's search bar.
Trip Advisor
Trip Advisor allows users to review businesses and locations while they are booking and planning trips.
If you have a page for your business on Trip Advisor, you can obtain a URL to share with customers by doing the following:
1. On Trip Advisor's website, go to your Trip Advisor business listing.
2. In the Contribute section of the page, click the Write a Review button.
4. Copy the URL in your browser's search bar.
There are many different review sites that can be referenced. Most of these sites should have an option to get a direct link to leave a review. If this is not an option, providing a link to your business' page can still allow your customers to find a way to leave a review.
Step 2: Create a Review Template
Once you have taken note of the URLs that link to the review pages for your company, you can configure your review template. This review template would be inserted into the text input box when a user clicks the Request Review 
icon while viewing a conversation.
To configure the review template for your StratusTEXTING account…
- Navigate to the Tools tab.
- Select Reviews.
- Click the EDIT REVIEW TEMPLATE button.
-
Edit the message in the box to fit your preference and then click the SAVE button.
- Click the ADD REVIEW SITE button.
- In the Create Review section, do the following:
-
Select Site - Use the dropdown to select the review website.
Note: If you are selecting Other, manually type in the name of the website.
-
Link - Paste the URL of your business' page for that review website.
Quick Tip: To make it convenient for your customer to leave a review, try to use a link that directly takes the user to the review page for your business.
-
Select Site - Use the dropdown to select the review website.
- Click the CREATE button.
Step 3: Send a Review Request
Now that a Review Template has been added alongside the URLs to your review pages, review requests can be sent out to people that your business is texting.
To send a review request message to a person you are texting…
- Select the conversation you are having with the recipient.
- Below the text input box, click the Request Review icon.
-
Review and edit the message as needed and click the SEND button.
✔ Now the recipient will receive a text with the URL(s), which they can tap to leave your company a review.
