Enswitch - Set Up a Feature Code to Redial Callers
Learn how to create a dialable feature code in Enswitch that can quickly redial callers.
Written by Val Campos
Updated at July 1st, 2024
Scope: Only Enswitch admin users will be able to create new feature codes.
It can be useful having a code that can be dialed to redial the person that last called.
To create a code that can be dialed to redial callers…
- In the Enswitch web interface, navigate to Features → Feature codes.
- Click the New >> button.
- In the New feature code menu, fill in the following information:
| Setting | Description |
|---|---|
| * Feature code |
Type the set of numbers that should be dialed to redial. Quick Tip: *69 is commonly used to redial callers. DANGER: Do NOT use a N11 number, such as 911, 211, or 411. |
| Description | Type a note that will be displayed alongside the feature code in the list of feature codes. |
| Owner | If needed, use the Owner dropdown to select someone that should be able to view and edit this feature code. |
| Allow callers to enter this feature code in attendant and IVRs | If this feature code should be allowed to be dialed in an IVR, select Yes. |
- In the Route calls to section, use the Default destination dropdown to select Redial last called number.
- Click the Save button.
