Enswitch - Set Up a Feature Code to Redial Callers
Learn how to create a dialable feature code in Enswitch that can quickly redial callers.
Table of Contents
Scope: Only Enswitch admin users will be able to create new feature codes.
Create a Redial Code
It can be useful having a code that can be dialed to redial the person that last called.
To create a code that can be dialed to redial callers…
- In the Enswitch web interface, navigate to Features → Feature codes.
- Click the New >> button.
- In the New feature code menu, fill in the following information:
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* Feature code - Type the set of numbers that should be dialed to toggle this feature on and off.
Quick Tip: *69 is commonly used to redial callers.
DANGER: Do NOT use a N11 number, such as 911, 211, or 411.
- Description - Give the feature code a descriptive name that will show in the Feature codes list.
- Owner - If needed, select a user that should be able to view and change the DND toggle code.
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Allow callers to enter this feature code in attendant and IVRs - Set this feature to No if callers should not be able to dial this code.
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Default destination - Use the Default destination drop-down to select Do not disturb toggle.
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* Feature code - Type the set of numbers that should be dialed to toggle this feature on and off.
- Click the Save button.