Enswitch - Set Up Feature Codes That Set Call Forwarding
Discover how you can use the Enswitch web portal to configure feature codes that set call forwarding.
Table of Contents
Scope: Only Enswitch admin users will be able to create new feature codes.
Configure Call Forwarding Feature Codes
It can be useful to have codes that can be dialed that activates and deactivates different forwards. This can make it easier for your to remotely forward your calls.
WARNING: In order to set up these feature codes, Time Groups that forward calls will already need to be configured.
To learn more about Time Groups and forwarding calls, read this article.
Step 1: Allow a Number to Update Routing
For the manual time routing to work, the phone number that will be routed using these feature codes needs to be allowed to update its routing.
To do this…
- Navigate to Features → Numbers.
- Select the phone number that should be adjusted.
- In the Route calls to section of the number's settings, set Update this number when setting numbers routing to Yes.
- Click the Save button.
Step 2: Create a Code That Activates Call Forwarding
To set up a feature code that sets call forwarding…
- Navigate to Features → Feature codes.
- Click the New >> button.
- In the New feature code menu, fill in the following information:
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* Feature code - Type the set of numbers that should be dialed to toggle this feature on and off.
DANGER: Do NOT use a N11 number, such as 911, 211, or 411.
- Description - Give the feature code a descriptive name that will show in the Feature codes list.
- Owner - If needed, select a user that should be able to view and change this feature code.
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Default destination - Use the Default destination drop-down to select Set routing to time group. Use the second drop-down to select the Time Group for forwarding.
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* Feature code - Type the set of numbers that should be dialed to toggle this feature on and off.
- Click the Save button.
Step 3: Create a Code That Deactivates Call Forwarding
To create a feature code that returns your call routing to normal…
- Navigate to Features → Feature codes.
- Click the New >> button.
- In the New feature code menu, fill in the following information:
-
* Feature code - Type the set of numbers that should be dialed to toggle this feature on and off.
DANGER: Do NOT use a N11 number, such as 911, 211, or 411.
- Description - Give the feature code a descriptive name that will show in the Feature codes list.
- Owner - If needed, select a user that should be able to view and change this feature code.
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Allow callers to enter this feature code in attendant and IVRs - Set this feature to No if callers should not be able to dial this code.
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Default destination - Use the Default destination drop-down to select Set to normal routing.
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* Feature code - Type the set of numbers that should be dialed to toggle this feature on and off.
- Click the Save button.