Prioritizing calls that are waiting in a call queue allows greater control over how calls are being received in the call center. When a call is prioritized, it is sent to the top of the queue to be dispatched to the next available agent. In the case of multiple prioritized calls, the calls will all move to the top of the queue in the order of "longest in the queue" first. 

As a Stratus admin, you can prioritize a call queue's call by doing the following:

1. Navigate to the Call Queues page.
   
2. In the Callers in Queue column, click the number shown for that call queue.
   
3. In the Callers in Queue menu, click the Prioritize icon next to the caller who needs to be bumped to the front of the queue.
   
   

   ✔ The caller will move to the top of the call queue list. Their Status will now have a Priority tag. All priority calls move to the top of the call queue, in order of longest "duration".