Park and Retrieve Calls

When calls are placed on hold, the call is held on your handset so that you can resume and handle the call when you are ready. As an alternative, you can park the call. Parking a call allows other users to pick up and handle the call for you. 

Dynamic Parking

With dynamic parking, you can let the system choose a park to park the call in for you. To park an active call dynamically, dial *** during your call. 

The phone will place the call on the 1st available park and announce which park the call was forwarded to. After hearing the destination, you can hang up your call.

Static Parking

With static parking, you can choose the park that you want the call to wait in. To statically park a call…

1. Press the Options softkey and select Transfer.
   
2. Dial the extension number of the park.
   
   

   Quick Tip: By default, the extension numbers of the parks are as follows:
       •  Park 1 = 701
       •  Park 2 = 702
       •  Park 3 = 703

    
3. Press the Options softkey again and select Transfer.
   
4. Select Blind Transfer.
   
   

   ✔ The caller will be sent to the park associated with that extension number.

   While a caller is parked, they will listen to your music on hold until their call is retrieved.

    

Retrieve a Call

One of the ways cordless handsets can be convenient is being able to walk around and pick up parked calls without being seated at a desk. 

To pick up a parked call with a handset, dial the parks' extension numbers (Park 1 = 701, Park 2 = 702, and Park 3 = 703).

Park Contacts and Speed Dials

Unlike desk phones, cordless handsets do not have park buttons ready to use for parking and retrieving calls. As a workaround, you can add contacts and speed dials for the parks to make retrieving parked calls easier. 

By default, your account will have Park 1 (extension 701), Park 2 (extension 702), and Park 3 (extension 703). You can create contacts and speed dials for each of these parks.:

Create Contacts for the Parks

Each cordless handset has a Local Phonebook that contacts can be added to. Once a contact is added, you can press the call button while hovering over a contact to place a call to that person/business. These contacts that you add can be edited and deleted as needed. 

To create contacts…

1. Do one of the following to access your handset's Directory:
   • Press the Left navigation key.
   • Press the OK button to access the menu and select Contacts.
     
2. In the Local Phonebook menu, 
   • For WP816 handsets, press the Options softkey and select New Contact.
   • For WP836 handsets, press the Add softkey. 
3. In the New Contact menu, type a name and the park's extension number.
   
   

   Quick Tip: The extension numbers for the parks are as follows:
       •  Park 1 = 701
       •  Park 2 = 702
       •  Park 3 = 703

    
4. To save the contact, press the OK softkey.
   

   ✔ You should see the park contact(s) listed. You can press the Dial Key to place a call to that park to pick up parked calls.

   

    

Add Park Speed Dials

The number buttons on your handset's number pad can be programmed to dial a park when held down. This can help simplify picking up parked calls.

To add a speed dial for a park…

1. Press the OK button to access the Menu.
2. Use the navigation keys to select Settings. 
   
3. In the Settings menu, navigate to Basic Settings → Key Customization → Number Keys.
   
4. In the Number Keys menu, select the number you want to set as a park speed dial.
   
   

   Quick Tip: The number spot that you select correlates to the number on the handset's keypad. Assigning a contact to one of these numbers will turn that number on the keypad into a speed dial button. 

   As a reminder, there is not a #1 option since the 1 button on the keypad is reserved for calling the handset's voicemailbox. 

   Since there are 3 parks, it may be beneficial to select a series of 3 numbers that are side-by-side, such as 4-6 or 7-9. 

   For example… If I assign the #4 speed dial spot to call Park 1, holding down the 4 button on the handset's keypad would dial 701. 

    
5. Input the following information:
   
   • Long press function - Select Speed Dial.
   • Number - Type the extension number of a park (e.g., 701 for Park 1).
   • Label - Type a name for the speed dial. 
6. Press the OK softkey.
   

   ✔ That speed dial for a park will now be assigned to the number button on the handset's keypad. Holding down that button on the keypad will call the park, which can pick up any calls parked on that particular park. 

   For example… If you assign a speed dial that dials 701 to the spot 4, holding down the 4 button on the keypad will dial Park 1. 

    
7. Repeat steps 5 and 6 for each speed dial you need to add.