Conference Calling with a Grandstream WP826 or WP836 Handset
Learn more about conference calling and how you can host one using your handset.
Written by Val Campos
Updated at July 21st, 2025
Table of Contents
While talking with someone, it may be imperative to add an additional person to your call. This can be done through a conference call. With your Grandstream handsets, you can have up to 3 participants in an active conference call.
Once a conference call has started, you can manage the call and its participants using the Options menu.
Start a Conference Call
When you are ready to start a conference call, there are two ways to handle doing so:
- Merge someone into an active call immediately.
- Call another person separately and merge them when they are ready.
To explore these different methods for starting a conference call, reference the module below:
Immediately Merge
If you are ready to immediately start a conference call using an active call, you can do the following to merge an additional person into the call:
1. While on an active call, press the Options softkey and select Conference.
2. On the Dialing screen, dial the extension number or phone number of the person to add to the call.
4. Press the Dial 
button.
5. Wait for the second participant to answer the call.
✔ Once the second person answers, they will be immediately merged into the conference call.
Speak Separately First
If you need to speak with the second person being merged separately before starting the conference call, do the following instead:
1. While on an active call, press the Dial button to start a separate call.
2. On the Dialing screen, dial the extension number or phone number of the person to add to the call.
3. Wait for the second person to answer your call.
4. Speak with the second caller as needed.
5. Press the Options softkey and select Conference.
6. On the Dialing screen, press the Down navigation key to select the other caller on hold.
✔ You should now have both callers in a conference call together.
Add Another Participant
Your Grandstream WP826 and WP836 handsets can support 3 participants in a conference call at once through 4-way conferencing. If you have another person you need to add to an existing conference call, do the following:
1. While in the conference call, press the Add softkey.
3. On the Dialing screen, dial the on number or phone number of the person to add.
4. Wait for the additional participant to answer.
✔ Once the new participant answers the call, they will be merged into the active conference call.
End a Conference Call
Once the group conversation is over, there are two ways you can handle disbanding the conference call: splitting or ending the call. You can also kick specific people from an active conference call.
End the Whole Call
To end the conference call for yourself and the participants, press the Hang Up 
button or press the Options softkey and select End.
Doing so will completely disconnect the call for all participants, including yourself.
Split the Call
For some calls, it may be important to speak with each conference participant separately before ending their calls. To split a call…
1. While in a conference call, press the Options softkey and select Split.
2. Speak with each participant separately as needed.
3. End each call when you are ready.
Kick a Participant
If you do not want to end your conference call but you do need to remove a specific participant, you can kick that specific participant instead.
To kick a participant from the conference call, press the Options softkey and select the Kick option with the participant's name.
✔ If there is more than one participant left after kicking someone, the conference call will still be active with the remaining participants.
If there is only one participant left, the conference call will end, and you will remain on a call with the remaining participant.