Record Calls on the App

To start recording an active call, tap the record button on the call screen. Touch this icon again to stop the recording.

View and Manage Recordings

Once the calls are recorded, you can retrieve them in the History tab.

To access a call recording:

1. Touch the History tab.
2. Touch the Information icon beside the call history entry of a recorded call.
   

   Quick Tip: The Recording icon shows that the call log has recording(s).

    
3. Touch the Play Record button to listen to the recording. Touch the Pause button to pause the recording.
4. To manage the recording, touch the Information icon on that recording entry. 
   A list of recording settings will display:
   • Delete - Deletes the recording.
   • Send By Email - Sends the recording to someone else using email.
   • Share - Sends the recording to someone else using other applications.
   • Prevent Deletion - Keeps the recording from being deleted by the auto-delete duration setting.

Lock Recordings

When an auto-delete recording duration is set, the recordings are deleted once expired. However, by enabling Prevent auto-delete you can lock some important recordings to exclude them from being deleted.

To lock the recording from being deleted:

1. Touch the History tab.
2. Touch the Information icon beside the name or phone number you want to retrieve the recording.
3. On that recording entry, touch Information → Prevent Deletion.
   

   ✔ A lock icon will display on the entry to indicate it is excluded from being deleted.

    

   Quick Tip: To unlock the recording, tap Settings → Allow Deletion.