Treatments for Phone Numbers

While you are viewing and managing your phone numbers, you may notice different treatments, or destinations, that a phone number can use.

These treatments include…

• Available Number - Leave the phone number unassigned.
  • Fax-to-Email phone numbers may be set as an Available Number. 
• User - Route the call to a specific user.
  • Direct Dial Numbers (DIDs) can be routed to specific Users. 
  • "Main Numbers" will usually be routed to an Inbound Routing User (x8900) that uses Answering Rules and Time Frames to route calls depending on the time and day. 
• Fax - Routes calls and fax messages to a fax number. Not all accounts will have this option.
• Conference - Routes callers to a conference bridge that has been created.
• Call queue - Routes callers directly to a call queue.
• Voicemail - Routes callers to a specific user's voicemailbox.
• Auto Attendant - Route callers directly to an auto attendant to have their call handled.
• PSTN - Routes calls to an off-net, 10-digit phone number, such as an Answering Service or a cellphone.
• Fax Server - Calls with fax tones will be sent to our fax server.
  • This option is used for fax numbers used by our StratusFAX service.