Phone Number Destinations
Learn more about the different destinations phone numbers can be assigned to in the Inventory page of Stratus.
Table of Contents
Treatments for Phone Numbers
While you are viewing and managing your phone numbers, you may notice different treatments, or destinations, that a phone number can use.
These treatments include…
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Available Number - Leave the phone number unassigned.
- Fax-to-Email phone numbers may be set as an Available Number.
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User - Route the call to a specific user.
- Direct Dial Numbers (DIDs) can be routed to specific Users.
- "Main Numbers" will usually be routed to an Inbound Routing User (x8900) that uses Answering Rules and Time Frames to route calls depending on the time and day.
- Fax - Routes calls and fax messages to a fax number. Not all accounts will have this option.
- Conference - Routes callers to a conference bridge that has been created.
- Call queue - Routes callers directly to a call queue.
- Voicemail - Routes callers to a specific user's voicemailbox.
- Auto Attendant - Route callers directly to an auto attendant to have their call handled.
- PSTN - Routes calls to an off-net, 10-digit phone number, such as an Answering Service or a cellphone.
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Fax Server - Calls with fax tones will be sent to our fax server.
- This option is used for fax numbers used by our StratusFAX service.