StratusFAX 2.0 - FAQ
Get the answers to commonly asked questions about StratusFAX services.
Written by Grayson Akerly
Updated at May 24th, 2024
How Do I Send an Outbound Fax Using Fax-to-Email?
Compose an email with an attached document that is saved as a PDF. Only PDFs are supported at this moment.
Consider using the Subject line for noting the person that is being faxed and the date to help keep record of each eFax using your email. Recipients of your eFax will not see what is typed in the Body or Subject of the email. Only the attached PDF files are sent, so there is no worry about your email signature being included.
Address that email to <faxnumber>@stratusfax.cloud, like so:
For example…
To send a fax to (214) 555-1212, you would address the email to 2145551212@stratusfax.cloud
To send a Cover Page along with a fax, attach the cover page PDF or include a Cover Letter in the fax PDF file.
WARNING: To have the Cover Page displayed first, attach the Fax first and then attach the cover page second.
If needed, place test faxes with both a test fax and a cover page to make sure the way you attach the files sends them in the right order.
What is the pricing for StratusFAX 2.0?
Virtual: $10 per DID (phone number) for fax-to-email (FTE) and portal faxing.
Adapter: $20 for each fax adapter per DID (phone number)
• If a fax machine will be used, there is a one-time charge for the purchase of an ATA Adapter if you do not currently own one.
User: $5 for each User that has a DID (phone number) for fax and voice.
Is there a page limit for StratusFAX 2.0?
StratusFAX 2.0 has unlimited pages for both inbound and outbound faxing.
Please note that sending a large fax with multiple pages may take a while to process.
Is the Fax Adapter (ATA) an Extra Charge on Top of the Monthly Cost?
The adapter is included in deals under contract. If the adapter is purchased as an ‘add-on’, then it is a one-time cost through our SpectrumVoIP Store (store.spectrumvoip.com)
Can StratusFAX 2.0 be HIPAA Compliant?
Yes.
There are two ways to ensure StratusFAX 2.0 faxes are secure:
- Secure Fax Mode: StratusFAX 2.0 offers a feature that allows you to set a password to open a PDF attachment on inbound faxes. This allows recipients to receive PDF attachments while ensuring that the fax still meets HIPAA privacy standards.
- We can turn off PDF attachments for emails and include a link in the body of that email to log into the portal to view the attached PDF file.
If your faxing needs to be HIPAA compliant, please contact our support team for assistance.
Is There a Storage Limitation for StratusFAX?
No.
StratusFAX 2.0 users can send and receive as many faxes as they need.
How Long are Faxes Stored in the Portal?
Faxes are stored in the portal until they are deleted by the User. There is not a storage limit.
SpectrumVoIP recommends downloading and then deleting unneeded faxes from the portal as needed for decluttering purposes.
What Types of Files Can I Send?
PDF files can currently be faxed using StratusFAX 2.0.
Can Multiple Fax Users Share a Single Email Address?
No.
Each fax user must have a unique email address. Even if the user is on a different Stratus account, the email address must be unique.
Can Multiple Users Share the Same Fax Number?
Yes.
When adding a fax number to the system, multiple users can be set to share that number. There will be options to set how each user will receive notifications and how they will use that number.
Can I Use a Fax Number for Both Faxing and Calling with StratusFAX 2.0?
Yes.
StratusFax 2.0 supports fax detection on a Direct Inward Dialing (DID) number that is intended to also act as a voice line.
If this is a feature that you would like to use, please contact our support team for assistance.
Can We Use Both a Fax ATA and Fax-to-Email?
Yes.
It is very common for fax-to-email to be used for Inbound faxing and a fax ATA for outbound faxing. When having your StratusFAX 2.0 solution set up, let our team know that you would like to use fax-to-email and a fax machine for faxing.