At SpectrumVoIP, we are committed to delivering the best possible mobile experience to our customers. To continue that trend, we must educate our StratusMOBILE customers regarding new mobile device features that may impact your end-user’s quality of service. 

With the release of iOS 17, Apple launched a new voicemail feature called Live Voicemail. This new feature enables iPhone users to view real-time transcription of a voicemail as they are being recorded directly on the iPhone’s screen.

When the caller begins leaving a message, the iPhone user hears a brief chime and will see the live transcription on your Lock Screen. The iPhone user can then choose to pick up the call and be immediately connected to the user leaving the voicemail. This feature has been noted to be turned ON by default and is currently only available in the US and Canada. 

There are a few very critical facts that must be understood about this feature:

1.  This feature bypasses the enterprise voicemail system and therefore DOES NOT utilize the user’s business voicemail box greeting or storage. 
2. This feature is either ON or OFF for the iPhone. For dual SIM users, it cannot be controlled per active SIM subscription. 
3. This feature may impact corporate regulatory compliance requirements since the business voicemail system does not maintain a record of the voicemail event or content. 

To maintain proper SpectrumVoIP Stratus Voice Mail service behavior, it is recommended that Live Voicemail be disabled within the iPhone settings. 

For more information regarding the Live Voicemail feature or for details of how to turn it ON or OFF, please refer to the official Apple support link for Live Voicemail here: 
https://support.apple.com/en-us/HT213877