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Basic Phone Use

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible. We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.


After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

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Basic Phone Use

These articles provide instructions and tips for using the features of your phone.

  • Stratus - Transfer a Call to Voicemail

Using Phone Accessories

Making Calls

  • Outbound Caller ID
  • Avoid Having Your Number Flagged as "Spam Likely"

Phone Features

Yealink Phones

  • Special Symbols On Yealink Phones

Poly Phones

Fanvil Phones

  • Fanvil V64 and V65 Set Up Guide
  • Connect Your Fanvil Phone to the Internet
  • Fanvil Status Icons
  • Place and Handle Calls on Your Fanvil Phone
  • Active Call Features Available on Your Fanvil Phone
  • Manage Multiple Calls on Your Fanvil Phone
  • Use DND Mode on Your Fanvil Phone
  • Set Up Call Forwards on Your Fanvil Phone
  • Host a Conference Call on Your Fanvil Phone
  • Transfer Calls on Your Fanvil Phone

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