US English (US)
CA French (Canada)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

  • Home
  • Contact Us
  • Employee Log In
  • Getting Started
  • Using Your SpectrumVoIP Services
  • Working Remotely
  • Frequently Asked Questions
  • Troubleshooting
  • Training Resources
English (US)
US English (US)
CA French (Canada)
  • Home
  • Using Your SpectrumVoIP Services
  • The Stratus Platform
  • Stratus Administrators
  • Auto Attendants

Auto Attendant Settings

This article will explore the extra options available for configuring and fine-tuning auto attendants.

Written by Val Campos

Updated at March 26th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request. We’ll reach back to you via email as soon as possible.

Please fill out the contact form below using as much detail as possible so that our team can best assist you.

After clicking 'Submit Ticket' you wil receive an email confirmation that your ticket has reached a member of our support team. They will reply back to continue to supporting, or you can call in referencing the ticket number on the email. (469) 429-2500

  • Getting Started
    Policies Preparing to Use VoIP Services Billing Basics Register an SMS Campaign Connect Your Device Using Your Phones Web Portals
  • Using Your SpectrumVoIP Services
    Customer Announcements Basic Phone Use The Stratus Platform The Enswitch Platforms SMS Messaging Use Your Fax Service Manage Your Network Equipment
  • Working Remotely
    Relocate Your Phone Use Your Phone Remotely Stratus Working Remotely Enswitch Working Remotely
  • Frequently Asked Questions
    Getting Help Common Equipment and Feature Questions SMS Campaign Registry Billing and Accounting Questions LNP / Porting Telephone Numbers
  • Troubleshooting
    Common VoIP Issues and Solutions Fax Problems Phone Problems Share Your Screen
  • Training Resources
    Web Portal User Guides Phone Video Tutorials Phone Guides Fax Guides Stratus Mobile App Guides ES Mobile App Guides StratusHUB Guides ES Desktop App Guides
+ More

Table of Contents

Extra Options Basic Options Dial by Extension If No Key is Pressed If Unassigned Key is Pressed Timeout Before First Key Press Timeout After the Last Key Press Maximum Key Presses to Collect Speech Keywords Adding Keywords and Phrases

Extra Options

While setting up an Auto Attendant, there are extra settings that can be adjusted to fine-tune how the Auto Attendant acts.

Click the gear icon mceclip3.png on the right to pull up the Options modal where the basic and speech keyword settings can be adjusted.

 


Basic Options

mceclip4.png

Dial by Extension

Dial by extension allow callers in an auto attendant to dial the extension number of an employee to skip past using the options. 
Disabling dial by extension ensures that callers can only reach an employee by following the auto attendant's options.

This setting is enabled by default and can be easily switched by unchecking the checkbox. 

If No Key is Pressed

The auto attendant has a default time of 3 seconds for the caller to press an option. You can change the time out limit under time out before the first key pressed to adjust the time. If the caller does not select an option, you can route the call to repeat the greeting, go to an option that is already set, or hang up the call.

If Unassigned Key is Pressed

Using this option, you can route callers that press an unassigned key to either hear a repeated greeting, go to an option that is already set, or hang up the call. 

Timeout Before First Key Press

This option determines how long the auto attendant will wait before recognizing any key presses. 

By default, the system will wait 3 seconds before recognizing keys pressed.

Timeout After the Last Key Press

Unlike the first key press, this option determines how long the auto attendant will wait after the last key press to register another key press.

By default, the system will wait 3 seconds before registering another key press.

Maximum Key Presses to Collect

You can use this option to set a limit for how many keys can be pressed. Five key presses are currently the default maximum. 

 


Speech Keywords

Speech Keywords are used by the Auto Attendant to trigger routing whenever it hears a certain word or phrase spoken by the caller. Each dial pad option can have multiple keywords/phrases implemented. 

Adding Keywords and Phrases

Whenever you add a dial pad menu option, an entry will populate in the Speech Keywords section of the Options modal like so:

These options can be clicked to show a field for entering in a word or phrase:

Using this field, type in what you would like the system to listen for to route calls to this selected option.

Once you are done adding in the keywords, click the Done button. 


Once you are done re-configuring the auto attendant, make sure to click Done on the Options modal and then click Save.

 
extra options auto attendant options speech keywords key timeouts accessibility auto attendants

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Auto Attendant Dial Pad Menu Options
  • Set Up a Holiday Auto Attendant
  • Customer Stories
  • Hardware
  • Channel Partners
  • Pricing
  • Blog
  • Contact Us

Main Products

  • Business Phone Software
  • VoIP Features
  • VoIP Integrations
  • Stratus Managed Network
  • AI Business Surveillance
  • Internet

More Products

  • Stratus Web Portal
  • Stratus Fax
  • Emergency Lines
  • Business Texting
  • Business Cellular
  • Business Phone Hardware

Resources

  • About Us
  • FAQ
  • Careers
  • Support
  • Training
  • SpectrumVoIP Store

Connect

  • Facebook Fill 1 Created with Sketch.
  • Twitter Fill 1 Created with Sketch.
  • LinkedIn Group 2 Created with Sketch.
  • YouTube
  • Instagram
  • Pinterest

SpectrumVoIP Status

© SpectrumVoIP™ 2022. All Rights Reserved


Knowledge Base Software powered by Helpjuice

Main — (972) 312-0388 Sales — 866-506-3457 Support — (469) 429-2500 Terms of Service Privacy Policy
Expand