Domain Time Frames

Domain time frames are time frames that can be used by any user to create answering rules for call routing. 

When a Domain time frame is created, it becomes selectable for all users when they are creating their answering rules for their own routing. These time frames can also be used by an Office Manager to create an answering rule that routes calls for the whole business.

To create a shared, Domain time frame for any user to use…

1. Navigate to the Time Frames page.
   
2. Click Domain or click the Edit icon to pull up a list of the time frames for the whole business.
   
   

   Quick Tip: Alternatively, you can click the Add icon to quickly navigate to the Add a Domain Time Frame menu. 

    
3. Click the Add Time Frame button.
4. In the Add a Domain Time Frame menu, fill in the following information:
   
   • Name - Type in a unique name for this time frame.
     
   • When - Select the type of time frame to be created.
     
     Use the Module below to explore the selectable options for When:
     

     Always

     If the time frame should be active until it is disabled, select Always. 

     ✔ This option is commonly used for call forwarding that will be enabled for an undetermined length of time, such a forwarding for emergencies or an outage.

      

      

      

     Days of the Week

     Select Days of the Week if the time frame will be active on a recurring basis (same time and day every week).
     

     ✔ This option is commonly used for scheduling Business Hours and Lunch.

      

     To add a break in the time that the time frame is active on a certain day, click the Add range icon.
     

     Click Copy to All to have this time range added to the other selected days.
     

      

      

     Specific Dates

     Select Specific Dates to schedule routing during special date(s) and times that may or may not recur, such as Meetings, Conferences, etc.

     In the Specific dates section, select the date(s) and times the time frame will be active for and click the Add button.
     

     If the date(s) will be recurring, use the Recurrence dropdown to select when this time frame should automatically be active in the future.
     

     Quick Tip:  If you have set this time frame to recur, you can use the Ends option to set a date that this time frame will stop following the Recurrence option.

     

      

      

      

     Holidays

     With the Holidays option, you can select commonly celebrated holidays from different regions that you would like to forward or reject calls for.
     
     Use the search bar to find and select a holiday.
     

     Use the dropdown filters to look for holidays observed in specific regions.
     

     Select the range of time that this time frame will be active for, such as your business hours.
     

     To remove a holiday, click the Delete icon.
     

     If needed, use the Recurrence dropdown to select whether or not these holidays will be observed yearly.  
     

     Quick Tip: If you set these holidays to recur, you can use the Ends option to set a date that this time frame should stop following the Recurrence option.
     

      

      

      

     Custom

     Create custom time routing that combines days of the week, specific dates, and holidays all together to suit any time frame need.

     

      

      
5. Click the Save button.
6. To add more time frames, repeat steps 3-5. 
   

   ✔ You should now have a list of time frames that can be used to create answering rules by you or other users.
   

   Basic users will be able to view and use these time frames for answering rules, but they cannot edit these time frames. 
   

   Now the Domain time frames can be selected when you and other users are creating answering rules. 
   

   Note: To learn how you can use these time frames to create Answering Rules to route calls, check out this article.

    

    

Bulk Toggle Shared Time Frames

On the Time Frames page, you can use the Bulk Toggle feature to enable/disable time frames. These time frames are used by answering rules to tell the system when calls should be routed according to what is set in the answering rule. Once a time frame has been used in an answering rule for a user, the Bulk Toggle feature can be utilized.

To enable/disable the answering rules of multiple users…

1. Navigate to the Time Frames page.
   
2. Click the name of your business.
   
3. Click the Bulk Toggle icon next to the time frame that needs to be disabled/enabled for multiple users.
   
4. In the Bulk Toggle Timeframe menu, select the users that need this time frame disabled/enabled. 
   
5. Click either the Enable or Disable button.
   
   

   ✔ Once one of these buttons has been clicked, you should see a confirmation message that the Answering Rules for these users were updated.
   

   Now any call routing or forwarding set up through the answering rules using those time frames will be enabled/disabled, depending on the button that was clicked.

    

Owned Time Frames

Owned time frames are time frames that are created for a specific user. A user that owns a time frame can edit that time frame and create an answering rule for themself. 

To add in owned time frames for a specific user…

1. Navigate to the Time Frames page.
   
2. Use the search bar to find and select the user that should own the time frame.
   
3. Click the Add Time Frame button.
4. In the Add a Time Frame menu, fill in the following information:
   
   • Name - Type in a unique name for this time frame.
     
   • When - Select the type of time frame to be created.
     
     Use the Module below to review the selectable options for When:
     

     Always

     If the time frame should be active until it is disabled, select Always. 

     ✔ This option is commonly used for call forwarding that will be enabled for an undetermined length of time, such a forwarding for work leave, emergencies, or an outage.

      

      

      

     Days of the Week

     Select Days of the Week if the time frame will be active on a recurring basis (same time and day every week).
     

     ✔ This option is commonly used for scheduling Lunches for users.

      

     To add a break in the time that the time frame is active on a certain day, click the Add range icon.
     

     Click Copy to All to have this time range added to the other selected days.
     

      

      

     Specific Dates

     Select Specific Dates to schedule routing during special date(s) and times that may or may not recur, such as Meetings, Conferences, etc.

     In the Specific dates section, select the date(s) and times the time frame will be active for and click the Add button.
     

     If the date(s) will be recurring, use the Recurrence dropdown to select when this time frame should automatically be active in the future.
     

     Quick Tip:  If you have set this time frame to recur, you can use the Ends option to set a date that this time frame will stop following the Recurrence option.

     

      

      

      

     Holidays

     With the Holidays option, you can select commonly celebrated holidays from different regions that you would like to forward or reject calls for.
     
     Use the search bar to find and select a holiday.
     

     Use the dropdown filters to look for holidays observed in specific regions.
     

     Select the range of time that this time frame will be active for, such as your business hours.
     

     To remove a holiday, click the Delete icon.
     

     If needed, use the Recurrence dropdown to select whether or not these holidays will be observed yearly.  
     

     Quick Tip: If you set these holidays to recur, you can use the Ends option to set a date that this time frame should stop following the Recurrence option.
     

      

      

      

     Custom

     Create custom time routing that combines days of the week, specific dates, and holidays all together to suit any time routing need.

     

      

      
5. Click the Save button.
6. To add more time frames, repeat steps 3-5. 
   

   ✔ You should now have a list of owned and Domain time frames.
   

   You or that user can now select that owned time frame while creating an answering rule. 
   

   Note: To learn how you can use these time frames to create Answering Rules to route calls, check out this article.