Stratus Dialable Codes and Their Features
A list of dialable feature codes to enhance the usability of the phone.
Written by Adrian Angwenyi
Updated at June 18th, 2025
| Feature Code | Action | Example |
|---|---|---|
Note: These dialable codes are enabled for all businesses by default, but they can be turned off by request. Please reach out to Technical Support for more information about requesting default features to be modified. | ||
| Most Commonly Used Codes | ||
| 03<extension number> | Call/Transfer to Extension's Voicemail | Dial 03100 to dial into extension 100's mailbox. Press * to interrupt the mailbox's greeting and enter the mailbox's PIN. Dial 03100 during a transfer to transfer a caller to extension 100's mailbox. |
| 07<extension number> | Pick Up Call for Extension |
Example 1: Dial 07101 to pick up a call ringing for user 101. Example 2: Dial 078000 to pick up a call ringing the queue with extension 8000. |
| 08<extension number> | Intercom/Page Extension | Dial 08100 to Intercom extension 100 separately. Both parties will be able to speak to each other. |
| *** | Dynamic Call Parking | Dial *** during an active call to park the call in an available park queue. The system will park the call and tell you which park queue the call was parked in. |
| Calling Codes | ||
| *69 | Redial the person that called you last | Dial *69 to redial a number or extension that called you last (inbound calls). This will NOT redial a number you called last (outbound calls). |
| *67<10 or 11-digit phone number> | Call Anonymously | Dial *675551234567 to send an anonymous call to the example phone number (555) 123-4567. |
| *77 | Reject Anonymous Calls | Dial *77 to automatically reject anonymous calls you receive. |
| *87 | Disable Reject Anonymous Calls Feature | Dial *87 to disable the “reject anonymous calls” function that was enabled with *77. This sets you as available for all incoming calls. |
| Do Not Disturb Codes | ||
| *78 | Activate DND Mode | Dial *78 to enable Do Not Disturb (DND) mode for yourself. This sets you as busy for incoming calls. If enabled, a Busy Forward would be used. |
| *79 | Deactivate DND Mode | Dial *79 to disable Do Not Disturb (DND) mode for yourself. This sets you as available for incoming calls. |
| Call Recording Codes | ||
IMPORTANT: These codes will only work if your account does not have all calls set to record for users, call queues, or your whole account. If call recording is enabled for a user, call queue, or the whole account, the whole call will be recorded. These codes can be used to record snippets of calls when call recording has not been enabled for a user/call queue. It is recommended to get consent from a caller before recording a portion of a call. | ||
| *98 | START Recording Call | Dial *98 during an active call to start recording. |
| *99 | STOP Recording Call | Dial *99 to stop recording an active call. |
| Call Pickup Codes | ||
| *36 | Group Pickup | Dial *36 to pick up a call ringing to someone in your Department. |
| *38 | Domain Pickup | Dial *38 to pick up a call ringing to anybody in your organization. |
| *40 | Activate Forward | Dial *40 to activate an Always Forward. The destination for forwarding is set using *72. Deactivate this forwarding using *73. |
| Spying Codes | ||
| 007<extension number> | Spy on Extension's Call | Dial 007100 to monitor or shadow extension 100's call. |
| *81 (once 007 has been used) | Allows Spy to speak with Caller | After dialing 007100 to monitor extension 100, dial *81 to speak with the caller. |
| *82 (once 007 had been used) | Allow the Caller to speak to All Parties | After dialing 007100 to monitor extension 100, dial *82 to speak with everyone present in the monitored call. |
| *80 (once 007 had been used) | Go Back to Spying on Call | After dialing 07100 to monitor extension 100, dial *80 to return to silently listening to extension 100's call. |
| Call Forwarding Codes | ||
| *41<extension or 10 or 11-digit phone number> | Set Forward Busy Destination | Dial *41100 to have calls forward to extension 100 when you are busy or on DND. |
| *42<extension or 10 or 11-digit phone number> | Set Forward No Answer Destination | Dial *425551234567 to have calls forward to the example phone number of (555) 123-4567 when you cannot answer a call in time. |
| *72<extension or 10 or 11-digit phone number> | Set Forward Destination | Dial *72100 to forward all calls to extension 100 until the forwarding is disabled. Dial *725551234567 to forward all calls to the example phone number of (555) 123-4567. |
| *73 | Disable Forwarding | Dial *73 to disable any forwarding that is active. |
| *90 | Activate Forward Busy | Dial *90 to start forwarding calls you receive when you are busy or on DND. Use *41 to set the destination for calls forwarded when you are busy. |
| *91 | Deactivate Forward Busy | Dial *91 to stop forwarding calls you receive while you are busy or on DND. |
| Call Queue Agent Login/Logout Codes | ||
| *50 | Agent Login to Call Queue for One Call | Dial *50 to set yourself available for one call. After this call you will be logged out from all queues you are in. |
| *51 | Agent Login to Call Queue | Dial *51 to set yourself available for the queues you are in. |
| *52 | Agent Logout from Call Queue | Dial *52 to set yourself offline for the queues you are in. |