To make managing the calls of your company easier, caller ID routes can be created. These routes can send calls to a particular destination based on the callers' phone numbers listed for their Caller IDs (CID).

Since caller ID routes are flexible and highly customizable, you can create a variety of routes with different purposes. This guide will explore a few examples of caller ID routes that some companies may set up for themselves.

Redirect Local Calls

Many companies may need calls from callers in their area to be routed to a specific location, user, or call queue. You can create a caller ID route that recognizes a specific area code and routes their calls to a specific destination, like so:

Test Calls from Cellphones

While making changes to a function, such as a call queue or auto attendant, it is best practice to place test calls to ensure your changes meet your expectations. To make test calling simpler, you can add a caller ID route that recognizes your personal phone number and routes your calls to the function you want to test.

After this caller ID route for test calls has been added, you can edit the destination for the route's calls to test out different changes.

Direct Employee Calls

Having a caller ID route for the personal numbers of employees and contracted workers can make it easier for these personnel to place urgent calls to your company's team. You can have this caller ID route send their calls to a specific user, call queue, internal auto attendant, and more.

Prioritize VIP Callers

VIP callers can have their calls treated as a priority by being directly sent to specific destinations when they call in. This can greatly improve their calling experience since they would no longer need to follow the call routing used by other callers.