Call Forwarding

Your Yealink CP965 phone will give you three options of forwards to configure to ensure your calls are being answered when your phone is not available to be answered in certain conditions. Setting a forward can be useful when you need your calls to be handled someone instead of having the caller leave a voicemail.

These forwards include…

• An always forward (unconditional)
• A busy forward
• An unanswered forward

Always Forward

When an unconditional forward is enabled, the forward will keep being active until disabled. When an unconditional forward is enabled, any calls to your phone will be immediately forwarded to the forward's destination. When your phone should receive calls again, the unconditional forward will need to be disabled.

Busy Forward

A busy forward is a conditional forward that will only become active when your phone is busy on a call or on Do Not Disturb (DND). This type of forward can be configured and set to be enabled indefinitely.

No Answer Forward

A no answer forward is a conditional forward that will only become active when your phone is not answered in time. This type of forward can be configured and set to be enabled indefinitely.

Set Up a Call Forward

To set up a Call Forward for your phone to follow…

1. Navigate to More → Settings → Features → Call Forward.
2. Select the desired forwarding type:
   • Always Forward
   • Busy Forward
   • No Answer Forward
3. Turn on the forwarding type.
4. Do one of the following:
   • Use the Forward to option to enter the phone number or extension number to forward to
   • Tap and select a contact.
5. If you selected No Answer Forward, use the After Ring Time option to set how long (in seconds) the phone should wait before forwarding calls.
6. Tap .

Deactivate a Call Forward

1. Navigate to More → Settings → Features → Call Forward.
2. Tap the desired forwarding type. 
3. Turn off the forwarding type.
4. Tap .