Emergency Forwards for SpectrumVoIP System-Wide Outages
Learn how to easily forward calls to an alternate destination in the case that there is an event that interrupts service for all SpectrumVoIP users.
Written by Adrian Angwenyi
Updated at August 15th, 2025
Table of Contents
Scope: In the Stratus Web Portal users with a scope of Site Manager and Office Manager will be able to make this change.
WARNING: This is method of forwarding is NOT intended to be used for local outages that are only affecting your company, such as 'power outages' or ‘network outages’. This is method of forwarding is intended for an outage affecting most or all of SpectrumVoIP's customers.
Before ever activating this form of an emergency forward, please check our Status page or contact our technical support team to make sure there is an existing issue affecting SpectrumVoIP's services.
If your service issues are from a local outage, such as a weather event, power outage, or ISP network outage, please follow our Temporary Call Forwarding for Local Outages guide instead to forward your business' calls.
WARNING: Calls that process through this forwarding will not appear in the Call History section of the Stratus Web Portal. This is because the calls are being routed to the new forward destination before being sent to Stratus for processing.
Overview
In the case of a catastrophic event on SpectrumVoIP's Network that impacts the ability to access the web portal and process phone calls through normal means, numbers can be forwarded to this fallback number. As an Office Manager, you can put an emergency forward number in place. This allows to SpectrumVoIP to forward calls to your chosen destination without needing to call in or notify Support.
This will forward all calls that attempt to call the number to the new provided number. This forward happens at the Carrier Level.
REMINDER: This is method of forwarding is NOT intended to be used for local outages that are only affecting your company, such as 'power outages' or ‘network outages’. This is method of forwarding is intended for an outage affecting most or all of SpectrumVoIP's customers.
Before ever activating this form of an emergency forward, please check our Status page or contact our technical support team to make sure there is an existing issue affecting SpectrumVoIP's services.
If your service issues are from a local outage, such as a weather event, power outage, or ISP network outage, please follow our Temporary Call Forwarding for Local Outages guide instead to forward your business' calls.
Add a Forwarding Number to a Phone Number
- In the Stratus Web Portal, navigate to the Inventory page.
- Click the phone number that you want to set an emergency call forward for.
- In the Forwarding Number box, type the alternate phone number to use as a fallback.
DANGER: This should be a Non-SpectrumVoIP 10-Digit Number, such as a cell phone or 3rd party answering service.
If you do NOT need the forward to be active immediately, ensure that the Active box is not selected. Selecting Active will have calls to this phone number start forwarding to the fallback number.
- Click the Save button.
- If your SpectrumVoIP services seem to be down, contact our Technical Support team to see if there are any existing service issues affecting SpectrumVoIP's network and infrastructure.
Quick Tip: You can check our Status page to see if our services are down. You can also subscribe for status updates for any existing outages and issues.
If your service issues are from a local outage, such as a weather event, power outage, or ISP network outage, please follow our Temporary Call Forwarding for Local Outages guide instead to forward your business' calls.
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If there is a system-wide issue that is affecting SpectrumVoIP's services, edit the phone number again and select Active.
- When SpectrumVoIP services are operational, deactivate the forward by unselecting Active and clicking the Save button.
✔ Once saved, the phone number will follow its normal routing and stop forwarding calls to the fallback number.
IMPORTANT: If you encounter any issues deactivating the forward, please contact our Technical Support team for further assistance.