Screen Capture for Poly Phones
Discover how to capture the screen on your Poly phone effortlessly, enabling you to effortlessly save important information, share content with others, or troubleshoot technical issues with ease.
Written by Grayson Akerly
Updated at January 31st, 2024
Table of Contents
Capture a Screenshot of a Poly Phone's Screen
To enable screen capture of the phone main display or the EM and the Screen Capture option in the Main menu…
Important: Configuring the following parameter(s) will prompt the phone to reboot.
- Add both of the following overrides to the device that needs Screen Capture enabled
- Enable the screen capture feature:
up.screenCapture.value="1" - Enable the screen capture option in the Main Menu:
up.screenCapture.enabled="1"
- Enable the screen capture feature:
- After the overrides have been applied, locate and record the phone’s IP address at Status → Platform → Phone → IP Address.
- On the device, go to Settings → Basic → Preferences → Screen Capture and select Enabled.
Note: You must repeat this step each time the device restarts or reboots.
- Set the phone to the screen you want to capture.
- In a web browser, search https://<phoneIPaddress>/captureScreen.
- Enter the username Polycom and the phone’s current administrator password.
✔ The web browser should display an image showing the phone’s current screen. You can save the image as a .bmp or .jpg file.